Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
762
chart
#13,368
All reviews
Review RSS Feed
Jan. 2, 2026
Hallo! Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, Gelato zu unterstützen. Es freut uns, dass Sie mit unserem Service zufrieden sind, und wir freuen uns darauf, Ihr Unternehmen weiterhin beim Wachstum zu unterstützen. Mit freundlichen Grüßen, Andrzej Gelato Support Team
Dec. 28, 2025
CUSTOMER SUPPORT IS GOOD, IF THERE ARE ANY PRODUCTS THAT IS OUT OF STOCK SHOULD FIX THAT, BECAUSE I'LL HAVE MY CUSTOMERS WONDERING WHERE THE ITEMS ARE, THEN OUT OF NOWHERE YOU GUYS SAY, OH THAT'S OUT OF STOCK, WHEN IT SHOULD'VE BEEN MITIGATED EARLIER. THE SERVICE IS GOOD THOUGH. NOT GOING TO DOWNGRADE THE COMPANY FOR SOMETHING SO LITTLE.
Hello, Thank you so much for leaving us a positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato. We're constantly working to improve the stock tracking service - it's a cross-functional feature so it is taking time to polish, but we appreciate your patience as we continue working on it. Let us know if you have any further questions. Best regards, Andrzej Gelato Support Team
Dec. 27, 2025
Super easy to handle, the dashboard gives a clear oversight. I work with Gelato now for two days and I like that I can add the designs in bulk (but not the Label - inner neck?), the price editor with the shipping cost, very practical. It has a AI Mockup image creator and the images are very good, and an AI editor for title and description. I decided to work with Gelato, because it is based in Germany for me as a European based store a pluspoint. Let's see how it works further.
Hi there, Thank you so much for your positive rating! We truly appreciate your support and are glad to know you’re happy with our service. Let us know if we can help you with anything. Best regards, Andrzej Gelato Support Team
Dec. 27, 2025
Het was even uitzoeken maar zeer eenvoudig om mee te werken. Goed kijken en dan je ontwerp maken. Prijsbepaling is ook goed te doen. Ik ga hier voor ik maak wel als eerste gebruik van het gratis abonnement.
Hallo, Hartelijk dank voor uw positieve beoordeling! We stellen uw steun zeer op prijs en zijn blij dat u tevreden bent met uw ervaring. We kijken ernaar uit u te blijven helpen bij het realiseren van uw creatieve ideeën. Met vriendelijke groeten, Andrzej Gelato Support Team
Dec. 26, 2025
Dec. 25, 2025
Hello, Thank you for your positive rating! We’re delighted to know you’re satisfied with your experience. Your support means a lot to us and motivates our team to continue delivering high-quality service. Kind Regards, Michal Gelato Support Team
Dec. 23, 2025
Hello, Thank you so much for your positive rating! We really appreciate you taking the time to show your support and are pleased that you’re happy with Gelato. Kind Regards, Michal Gelato Support Team
Dec. 20, 2025
quick and easy
Hello, Thank you so much for your positive rating! We really appreciate your support and are delighted to know you’re happy with your experience using Gelato. Kind Regards, Michal Gelato Support Team
Dec. 18, 2025
This is my first year working with Gelato, and it has been an absolute disaster. Despite paying for a membership that is far from cheap almost $240 per year, the service quality has been completely unacceptable. Even though I placed many orders before their advertised Christmas cut-off date of December 15, a large number of orders from as early as December 8 have still not been printed or shipped at all. When I contacted support and opened multiple cases, the only response I received was essentially. You can NOT talk to real people, they have auto respond Ai agent that auto copy and paste everything you ask. “There is nothing we can do. If it does not arrive by December 24 or December 26, contact us again.” That is not customer support. That is avoiding responsibility. For a platform that charges a premium membership fee, this level of operational failure is inexcusable. they do not have any in-house printing facilities so they are unable control anything. TRASH If you cannot keep up with holiday demand, DO NOT accept Christmas orders. If you cannot fulfill orders on time, DO NOT advertise a December 15 cut-off date. Because of Gelato’s failure, my business reputation has been damaged, my customers are angry, and I am forced to deal with refunds and complaints for issues entirely outside my control. This experience has been misleading, unprofessional, and costly. I would strongly warn any seller who depends on reliable fulfillment, especially during peak seasons, to think twice before trusting Gelato. Now i have almost 50 orders that will not deliver by Christmas, have to eat up all cost to refund to my customers and get negative reviews. They refunded 1 order as a courtesy back to GELATO wallet to be used for the next order which I will not use. Going to open charge back will my bank.
Dec. 18, 2025
The print quality is very low. Some products have smudged ink, and it's clear they will wear out after just a few washes. It took a long time to arrive, and I imagined that for the price, the product would be much higher quality. I can't offer this level of quality to my customers. High cost, slow delivery, and poor quality.
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, particularly regarding print quality, durability, and delivery times. This is certainly not the standard we aim to deliver, and we understand why this would be disappointing when offering products to your own customers. While production quality and delivery timelines can vary depending on the product and fulfillment location, we take concerns about print quality very seriously and continuously work with our partners to improve consistency and outcomes. If you’re open to it, our team would appreciate the opportunity to review this feedback in more detail. You can reach us directly at [email protected] . Thank you again for taking the time to leave a review. Kind regards, Michal Gelato Support Team
Dec. 18, 2025
Hi, Thank you so much for your positive rating! We really appreciate you taking the time to show your support and are pleased that you’re happy with Gelato. Kind Regards, Michal Gelato Support Team
Dec. 16, 2025
Gelato is a reliable print-on-demand service with excellent quality for fine art prints. The EU-based production ensures fast delivery and consistent results, especially on matte papers. The platform integrates smoothly with online stores and makes the entire fulfillment process simple and efficient.
Dec. 15, 2025
Dec. 14, 2025
Love this app for selling art to new customers.
Hi there, Thank you for the great review, we're glad to hear you're enjoying selling art to your customers using the power of Gelato! If there's anything we can help with, please feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Dec. 14, 2025
Hi, Thank you for the great review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Kyle Gelato Support Team