We the future review for Gelato: Print on Demand
April 24, 2023
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store. What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello, My name is Bartosz, and I'm the Escalations Manager at Gelato. We're sorry to hear you've faced an inconvenience while using the app. I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply. Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7. We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you. Thank you, Bartosz Gelato Support Team
