Pediment Publishing review for Gelato: Print on Demand
Dec. 20, 2023
Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped. Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later. Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.
Hi, We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve. We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery. Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future. Best regards, Kyle Head of Customer Service
