The GROOMI review for Gelato: Print on Demand
May 12, 2024
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there, We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately. Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned. Thank you again for this feedback, as it provides us the opportunity to grow and improve. Best regards, Kyle Head of Customer Service
