TT WAHLROOS review for Gelato: Print on Demand
Sept. 10, 2024
I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.
Hi there, Thank you for sharing your experience with us. We’re sorry to hear about the delivery issues to Finland and Estonia. After reviewing the affected orders, we found that phone numbers were not provided, so customers weren’t notified about their packages and were unable to collect them from the pick-up points in time. I’ve reached out to you directly with more details so we can discuss this further and find a solution. We appreciate your feedback and are always working to improve our processes. If you need any further assistance, our customer service team is here to help. Kind regards, Bart Gelato Support Team
