Steel Vintage Bikes review for Gelato: Print on Demand
Feb. 25, 2025
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf... The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers. We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive. After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello, Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations. Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings. We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email. Kind regards, Michal Gelato Support Team
