Sugoi JDM review for Gelato: Print on Demand
Nov. 7, 2025
WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat. Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.
Hello, We’re very sorry to hear about your experience and for the frustration caused while trying to reach our support team. This is not the level of service we strive to provide. Your feedback is valuable and has been shared internally to help us improve both communication and stock visibility. We have reached out to you directly by email to review your case in detail and offer support. Kind regards, Michal Gelato Support Team
