Alpine Luddites review for Gelato: Print on Demand
Nov. 13, 2025
constant payment issues when i have a positive balance and auto replenish set up. Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Developer Reply
Hi there, Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues. I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet. We have also contacted you internally with more details. Best regards, Andrzej Gelato Support Team
Developer
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