Vicki Maree Creative review for Gelato: Print on Demand
Dec. 13, 2025
Horrible customer service. Constantly 'busy' live chat that doesn't get back to you. Constant payment issues. Constant problems with the actual app. When creating a product, there is a good chance it will miss something when publishing. This will include things like photos and variants. Very frustrating to use. The Gelato+ membership allows them to set very expensive RRP prices to force you to use Gelato+. Edit: 3 days I waited for a reply for a serious problem. They sent me a generic email which didnt help, and told ther my other issues where a "work in progress" and I had to figure out myself A custome made an order and then Gelato removed the product from shipping to my country. EDIT: NO one has bothered to contact me or get back to me, so I cancelled my subscription and moved to Printify. The time it will take to move everything over will be worth not having to dealing with this company and their buggy app.
Hello, Thank you for your feedback. We are truly sorry to hear about your experience with our app stability and the delays in our support response times. This is not the level of service we strive to provide. We are constantly working to improve our publishing tools and communication, and your comments regarding these technical hurdles are very helpful for our team. While we are sorry to see you go, we appreciate the honest insight into where we can do better. If you would like to share any further details regarding your experience, please contact us at [email protected]. Best regards, Michal Gelato Support Team
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