Amor Custom Gifts review for Gelato: Print on Demand

Dec. 18, 2025

This is my first year working with Gelato, and it has been an absolute disaster. Despite paying for a membership that is far from cheap almost $240 per year, the service quality has been completely unacceptable. Even though I placed many orders before their advertised Christmas cut-off date of December 15, a large number of orders from as early as December 8 have still not been printed or shipped at all. When I contacted support and opened multiple cases, the only response I received was essentially. You can NOT talk to real people, they have auto respond Ai agent that auto copy and paste everything you ask. “There is nothing we can do. If it does not arrive by December 24 or December 26, contact us again.” That is not customer support. That is avoiding responsibility. For a platform that charges a premium membership fee, this level of operational failure is inexcusable. they do not have any in-house printing facilities so they are unable control anything. TRASH If you cannot keep up with holiday demand, DO NOT accept Christmas orders. If you cannot fulfill orders on time, DO NOT advertise a December 15 cut-off date. Because of Gelato’s failure, my business reputation has been damaged, my customers are angry, and I am forced to deal with refunds and complaints for issues entirely outside my control. This experience has been misleading, unprofessional, and costly. I would strongly warn any seller who depends on reliable fulfillment, especially during peak seasons, to think twice before trusting Gelato. Now i have almost 50 orders that will not deliver by Christmas, have to eat up all cost to refund to my customers and get negative reviews. They refunded 1 order as a courtesy back to GELATO wallet to be used for the next order which I will not use. Going to open charge back will my bank.