Be Bushcrafted review for Gelato: Print on Demand
Feb. 17, 2026
Customer service has been a major disappointment. Products for product shoots were posted but never arrived being told that the products were sent. Some products have arrived damage, stained or with the wrong colours printed. My store had its products disconnected due to a problem with Gelato and now I can no longer fulfill orders required. Now, I need to redesign more than 400 products because of this backend error by Gelato. It has almost crippled my business. Not happy at all - just disappointed all around.
Hello, We’re very sorry to hear about your experience and truly understand how frustrating these issues have been. Delays in receiving sample products, items arriving damaged or printed incorrectly, and any disruption to your store’s ability to fulfill orders fall far below the standard we aim to provide. We fully appreciate how serious the impact can be when product connections or backend issues affect your ability to run your business, and we’re sorry for the stress this has caused. Please know that we take feedback like yours seriously. Our team is reviewing what went wrong so we can improve both product reliability and the stability of our integrations moving forward. We want to make sure you feel supported and can get back to operating your store with confidence. We’ve reached you via email directly to assist further. Best regards, Michal Gelato Support Team
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