CB Creative Images review for Gelato: Print on Demand
Nov. 15, 2020
Usually support responds in a timely manner and sometimes you have to remind them. I got a hold of support 12 days ago with an inquiry and I still have not received a response to my question. I checked in with them 5 days ago and I was told that the matter had been escalated to their technical team. I have not heard back from them since. Seriously considering not using them anymore.
Hi, Thanks for your feedback and sorry to hear about your disappointment. I can see that we actually did provide a reply to your specific case on November 11th. Could you please double-check that you actually haven't received it? The issue you experienced has been resolved by our technical support team. Please let us know if there is anything else we can do to support you at this time. Best regards, Achille Mileto Head of Customer Advocacy Gelato
