Geos: Geolocation & Redirect
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team, particularly Lea. Users appreciate the ease of use of the app, its ability to connect multiple stores, and the geolocation features it offers. The support team is highlighted for being responsive, helpful, and going above and beyond to assist users with any issues or customizations needed. However, there are a few reviews mentioning issues with settings not saving properly and some laggy performance, especially when connected to certain servers. Despite these minor drawbacks, the majority of users highly recommend the app for its effectiveness and the outstanding support received.
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Satisfied with the app so far! Their support are so responsive and super helpful! Thanks again!
Best support! Super helpful and the App works great.
Lea here! Thanks so much for your feedback. If you have any further request, do not hesitate to reach out to me. Have a lovely day!
horrible app. doesn't work. I try to save the changes I made to pop up but it's bugged doesn't save anything. stay away
[July 09] I know your first experience with Geos was not good, but if you’re open to giving the app another chance, I’d be happy to personally support you through the setup and stay with you until everything works properly on your store. We can review everything together. I’ve also sent you an email with the detailed support plan I prepared for you, so I hope you’ll have a chance to take a look. We’d really love the chance to make this right. ------ [June 13] I'm Lea from Geos app! We’re truly sorry that you ran into this issue while setting up your popup. We completely understand how frustrating it must have been to make your changes and then be unable to save them. As soon as we received your message, our Development team investigated the issue and fixed it completely. The Save button is now working normally, and your changes should be saved as expected. We’ve also sent you an email with a personal follow-up and a solution prepared specifically for your store. Please have a look when you have a moment. Thank you for bringing this to our attention and giving us the chance to make things right. We’re always here if you need any further help.
Tried two different apps. This one is the better one by a mile. Ability to connect different expansion stores and the ease of doing it is excellent. Only item for improvement is that the settings didn't save often and were a bit laggy. This happened more when connected to our US VPN. Versus when being on our EU based servers. But once the settings saved it works well and as expected.
[June 12] I just wanted to follow up and see how things are going 💪 Our team has a few ideas to help the popup fit your website even better, such as adjusting the colors, fonts, and market selector styling. We’ve sent you an email at [email protected]. If you’re interested, feel free to reply to that email or chat with us directly in the app. We’ll be happy to help right away 😊 ------------------------------------ [June 08] Thank you so much for taking the time to leave us such a detailed review, we really appreciate it 🥰 I’m very glad to hear that you like Geos and that the setup has been helpful. I also noticed your comment about the settings not saving smoothly at times. I’ll share this feedback with our team so we can look into it further, sometimes it might be just because of the internet connection, especially when the merchants connected through the VPN. Next time you open the app, you’ll see me online right there, ready to support you through each step 😊
The app just works ! The best support ever .
Thank you so much for taking the time to leave us a rating, we truly appreciate it ^^ Your support means a lot to our team and really encourages us to keep improving every day. If you ever need anything, please feel free to reach out anytime. I’ll be happy to help. Our mailbox is: [email protected] Best regards, Lea
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