Rating

4.8

feedback

194

Reviews

chart

#1,777

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    18%
  • Less than a month
    41%
  • Less than a year
    29%
  • More than a year
    9%

Reviews Summary

The Gift Box app has received overwhelmingly positive reviews from users. Customers appreciate the ease of use and effectiveness of the app in boosting sales and improving the shopping experience. The customer service provided by the support team is highlighted as exceptional, with quick responses and efficient problem-solving. Users also praise the app for its clean design, seamless integration with Shopify stores, and the ability to set up free gifts and promotions effortlessly. However, there are a few instances where users encountered issues with the app not functioning as expected, such as gifts not being added automatically or compatibility issues with certain Shopify themes. Despite these minor drawbacks, the majority of users highly recommend the Gift Box app for its features and outstanding customer support.

Highlights

Ease of use and effectiveness in boosting sales
Exceptional customer service
Clean design and seamless integration with Shopify
Issues with app functionality
Recommendation from users

Rating Breakdown

  • 5
    91% (177 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 97% (188)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 11, 2025

We’ve had a great experience using GiftBox. The app itself is very straightforward and easy to understand, which made setup and day-to-day use seamless while we were learning the platform. A huge shoutout to Rein and the GiftBox support team. Email support has been quick, clear, and straight to the point, always helpful and easy to deal with. The level of support really stood out and made the whole experience even better. We’ve loved using GiftBox and will definitely continue to use it moving forward. Highly recommend.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Very well done app with an amazing support team! I used every year during Christmas and it's very easy to use and increase a lot the conversion rate

Using app

About 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

This app does exactly as advertised, and it is very easy to use. I couldn't find a $29.99 plan. The minimum is $49.99 per month, which seems a little pricey. In the end, I like the app and plan to continue using it.

Using app

22 days

Total reviews

9

Average rating

4.7

5 / 5 Share

Nov. 26, 2025

I had trouble at first, but only because our theme code is not optimized/proper. Juan on the support team went WAY above & beyond to get me up and running the day before Thanksgiving. Thanks, Juan!

Using app

15 days

Total reviews

3

Average rating

2.7

Developer Reply

We appreciate you sharing your positive experience, and we are pleased that Juan was able to ensure a smooth setup, particularly during the busy time leading up to Thanksgiving. Our support team is here to assist with complex theme issues, and we are glad we could help get your offers running effectively. Thank you for recognizing Juan's efforts.

3 / 5 Share

Nov. 26, 2025

Idea is great but it should be displayed at cart

Using app

About 1 hour

Total reviews

5

Average rating

3.0

Developer Reply

Thank you for your feedback. We're glad you appreciate the core idea of Gift Box. We typically ensure that the free gift is always displayed in the cart once the offer conditions are met, so we are interested in understanding exactly what you were expecting to see that was missing. We have reached out to you directly and hope to get your reply soon so we can help. Alternatively, please feel free to send us more details at [email protected]. We want to ensure the app is working perfectly for you!

All reviews

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