Rating

4.9

feedback

202

Reviews

chart

#1,963

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    17%
  • Less than a month
    40%
  • Less than a year
    31%
  • More than a year
    10%

Reviews Summary

The Gift Box app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service and ease of use. Customers appreciate the quick response times and efficient resolution of issues by the support team. The app is praised for its straightforward setup, seamless integration with Shopify stores, and the ability to boost sales through free gifts and promotions. Users also commend the app for its clean design, user-friendly interface, and the customization options available. However, there are a few mentions of theme compatibility issues and pricing concerns, with some users finding the cost slightly high for the features provided.

Highlights

Exceptional customer service and quick response times
Ease of use and straightforward setup
Clean design and user-friendly interface
Theme compatibility issues and pricing concerns

Rating Breakdown

  • 5
    92% (186 ratings)
  • 4
    3% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 98% (197)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 26, 2026

Amazing app honestly , but their support is what got me to write this review.. We had a glitch on the GiftBox app where one of our products wasn’t adding to cart properly, and Tina jumped in straight away. She checked everything step by step, kept me updated throughout, and reassured me that if she couldn’t fix it herself, the tech team would resolve it within two hours. In the end, that wasn’t even needed, she sorted the issue herself within 20 minutes. Super responsive, calm under pressure, and genuinely committed to helping. What a legend. Thank you, Tina.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

great support

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 23, 2026

Easy to use, intuitive and does not impact much the store, defo worth it. Big ups to Marcela from customer care!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2026

Just perfect :)

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 12, 2026

Great for free shipping and free gifts. Fast and helpful support team. 10/10 recommend!

Using app

12 months

Total reviews

6

Average rating

5.0

All reviews

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