Rating

4.8

feedback

194

Reviews

chart

#1,921

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    18%
  • Less than a month
    40%
  • Less than a year
    28%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, seamless integration with their stores, and excellent customer service. Many users highlighted the quick response times and helpfulness of the support team, making setup and customization a breeze. The app was commended for its ability to enhance the shopping experience by offering free gifts and promotions effortlessly. Users also appreciated the responsiveness of the support team in addressing any issues that arose, ensuring a smooth experience for both merchants and customers.

Highlights

Ease of use and seamless integration with Shopify stores
Excellent customer service and quick support response times
Enhancing the shopping experience with free gifts and promotions
Effortless setup and customization
Responsive support team in addressing issues

Rating Breakdown

  • 5
    90% (175 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 97% (186)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 3, 2025

This app does exactly as advertised, and it is very easy to use. I couldn't find a $29.99 plan. The minimum is $49.99 per month, which seems a little pricey. In the end, I like the app and plan to continue using it.

Using app

--

Total reviews

8

Average rating

4.9

5 / 5 Share

Nov. 26, 2025

I had trouble at first, but only because our theme code is not optimized/proper. Juan on the support team went WAY above & beyond to get me up and running the day before Thanksgiving. Thanks, Juan!

Using app

15 days

Total reviews

3

Average rating

2.7

Developer Reply

We appreciate you sharing your positive experience, and we are pleased that Juan was able to ensure a smooth setup, particularly during the busy time leading up to Thanksgiving. Our support team is here to assist with complex theme issues, and we are glad we could help get your offers running effectively. Thank you for recognizing Juan's efforts.

3 / 5 Share

Nov. 26, 2025

Idea is great but it should be displayed at cart

Using app

About 1 hour

Total reviews

4

Average rating

2.5

Developer Reply

Thank you for your feedback. We're glad you appreciate the core idea of Gift Box. We typically ensure that the free gift is always displayed in the cart once the offer conditions are met, so we are interested in understanding exactly what you were expecting to see that was missing. We have reached out to you directly and hope to get your reply soon so we can help. Alternatively, please feel free to send us more details at [email protected]. We want to ensure the app is working perfectly for you!

5 / 5 Share

Nov. 25, 2025

Gift Box is a very clean looking and functioning app that has already improved our average sale after only a few days of use. Also their customer service is top notch. I asked to have one item changed and it was done within 15 minutes.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

This is excellent news. We are very pleased to hear that Gift Box has positively impacted your average sale after just a few days. Providing a clean design and rapid support—like the 15-minute resolution you experienced—are top priorities for us. Thank you for confirming that our app is delivering both performance and service. Don't hesitate to reach out to us if you need help with anything else :)

5 / 5 Share

Nov. 24, 2025

Ran into an incompability issue with our Shopify theme (Eclipse) but it was fixed within hours, all while getting realtime updates over Live chat. Perfect service. Also the UI/UX of the plugin is very good, both for the customers and for the admin. Best and simplest Free Gift app I could find, and I tested exactly 17 of them, paid and free. Suits anyone's needs perfectly if you just need to give a free gift automatically, where Shopify's built in Buy X Get Y discount type lacks automation (requires manual action from the customer, a discount code and/or an add to cart, from the customer in order to get the gift)

Using app

About 3 hours

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for such a positive review. We appreciate you choosing Gift Box after comparing it against 17 other options. We are committed to maintaining a high-quality UI/UX for both our merchants and their customers. We are also glad that our support team was able to quickly resolve your theme incompatibility issue. We strive to be the most reliable and effective free gift solution on the market.

All reviews

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