Gift Box • Free Gift Purchase
Gift Box | Boost Your Sales Using Free Gifts With...
Rating
4.8
feedback
194
chart
#1,921
All reviews
Review RSS Feed
Nov. 23, 2025
Terrible! It worked when we tested it, but every-time we got an order it never added the free gift. Had to contact support multiple times which were quick to respond but never figured out the issue
Hi there, we’re truly sorry for your experience with Gift Box. It’s unacceptable that the free gift didn’t add on live orders, and while our team replied quickly, we didn’t resolve the root cause—our sincere apologies. We’ve issued a full refund and sent you an email with the details. If you’re open to giving us one more chance, we’d love to personally investigate your setup, run test orders with you, and get the free‑gift flow working reliably. We’ll prioritize your case and keep you updated at every step. Please reply to our email or contact us via the in‑app chat, and we’ll jump on this right away. —Lucia, Customer Success Manager, Gift Box
April 10, 2025
The block does not update dynamically and gifts can be selected even if the conditions are not met. It means there is no server-side validation that checks the conditions. This also means you cannot select a gift when you add a product to the cart dynamically and the conditions are met until you refresh the page. The gift is removed from the cart when you remove a product even if the conditions are still met. There is a limit of 10 items/Product Choice
Hi there, Thank you for your honest and detailed feedback, we really appreciate it. We're sorry to hear about the issues you've encountered. Our team has already reached out via email to better understand your setup and offer assistance. Gift Box is designed to work dynamically with most themes, but due to the variety of themes and carts in Shopify, occasional compatibility issues may occur. That said, we're happy to customize the app to work seamlessly with your store. If you’re open to giving us another shot, we’d love the opportunity to help resolve the problems you mentioned and make things right. Feel free to reach out via in-app chat or at [email protected]—our support is available 24/7. Best regards, Digismoothie Team
June 23, 2020
Terrible. The app missed 15% of the orders. We are in cleanup hell. We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders. On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers. Hi there, Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏 We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀 Hope this info helps and you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom