Gift Box • Free Gift Purchase
Drive sales with a free gift with purchase (GWP) &...
Rating
4.9
feedback
204
chart
#2,638
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
16%
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Less than a month
39%
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Less than a year
31%
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More than a year
10%
Reviews Summary
The GiftBox app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the team. Users appreciate the ease of use, intuitive interface, and the app's effectiveness in boosting sales through free gifts and promotions. The support team, including individuals like Tina, Marcela, Rein, and Melannie, is praised for being responsive, quick to resolve issues, and going above and beyond to assist users. The app is commended for its seamless integration with Shopify stores and its ability to enhance the overall shopping experience for customers. However, there are a few mentions of minor issues such as theme compatibility and pricing concerns, but these are overshadowed by the app's positive attributes and excellent customer service.
Highlights
Review RSS Feed
All reviews
April 24, 2026
I love this app. It allows me to give back to my customers in the exact way I want to. The customer support is great too. The robot chat is really smart and quick and if its too complicated a live person jumps on pretty quickly. Everything I've needed to do, and every issue I needed to fix, was addressed quickly and with a very friendly and professional attitude. I would definitely recommend this app to anyone who needs a free gift option for their website. Support is everything when you are trying to run an online business and need your apps to work for you. 5star customer service and ability to fix issues quickly and correctly. Thanks guys!!! I want to hire all of you! :-)
April 1, 2026
Feb. 26, 2026
Amazing app honestly , but their support is what got me to write this review.. We had a glitch on the GiftBox app where one of our products wasn’t adding to cart properly, and Tina jumped in straight away. She checked everything step by step, kept me updated throughout, and reassured me that if she couldn’t fix it herself, the tech team would resolve it within two hours. In the end, that wasn’t even needed, she sorted the issue herself within 20 minutes. Super responsive, calm under pressure, and genuinely committed to helping. What a legend. Thank you, Tina.
We really appreciate you taking the time to share such a detailed review! It’s great to hear that Tina was able to help you sort it out so efficiently and save you some time. We’ll definitely pass the message on to her, it’ll make her day. Please don't hesitate to reach out whenever you need a hand :)
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