ANOTHER_STORY review for Gift Box • Free Gift Purchase

I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly. We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis. the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility). We tested it many times before launching the website officially and it happened only few times so we though it would be okay. Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements. I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning. I would be happy to re-install the app as soon as the bug will be fixed.