wholier review for Rise Gift Cards & Store Credit
Feb. 17, 2023
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
Hi there, our 24/7 support team is always here to assist with any questions about your pricing plan. Like most Shopify apps, our billing system is automated and reflects any plan changes made during your billing cycle - so we always recommend reaching out before making multiple adjustments, just to ensure everything goes smoothly. We would never charge a merchant an amount that was not approved, and I’m glad we were able to connect directly and resolve the issue. We’re more than happy to help with anything else — whether it’s billing, plan guidance, or general support. All the best, Itay Head of Support @ Rise.ai
Rise.ai Shopify App Listing Page for Store Credit Solutions