Rise Gift Cards & Store Credit
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, quick responses to issues, and smooth functionality of the app. Users appreciated the helpfulness of support team members like Eddie, Juna, and Emilie in resolving technical issues and providing guidance. The app was praised for its features related to gift cards and store credit solutions, as well as its seamless integration with Shopify. On the other hand, negative feedback focused on issues with integration and functionality, such as customers not being able to redeem vouchers and gift vouchers not being sent out, leading to extra work for merchants. Some users also mentioned concerns about high charges and difficulties in canceling accounts.
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Anyone else noticed the integration and functionality have fallen off a cliff over the past three months? Customers cannot redeem vouchers with our store anymore and gift vouchers are not being sent out. Making more work for us than ever before. We will have to find another app that works or go back to the Shopify default.
Hi there, I'm following up here as the lead of the Support team. I've reviewed your case thoroughly and noticed that the specific details of what you are experiencing were not shared just yet, so our 24/7 Support team hasn't been able to properly investigate and resolve this for you. It would be greatly appreciated if you could respond to my direct email, as the whole team and I are committed to finding a solution as quickly as possible and ensuring your platform is optimized (we will also be happy to upgrade you to our newest version). Kind regards, Itay
Great app! And whenever I need help with something, I always get a quick and great response.
This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Hi there, I’m Itay, the Support Lead here at Rise.ai. I see you're using Rise.ai for several years, and I want to ensure your long-term experience with us reflects the high standards we strive for. I couldn't find any recent support tickets in our system regarding the loading issues you mentioned, so I have already reached out to you directly via email. I am also more than happy to jump on a call to help you access your outstanding store credits. For quick reference, your dashboard is easily accessible right from your Shopify admin Apps section. App stability and dedicated support are our top priorities, and we are completely committed to getting this sorted out for you.
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