Rise Gift Cards & Store Credit
The reviews for the Rise.ai Shopify App are mostly positive, highlighting the excellent customer support provided by the team. Customers appreciate the quick responses and efficient resolution of issues by support members like Eddie, Juna, and Emilie. The app itself is praised for its smooth functionality and useful features, particularly in handling gift cards and store credits. However, there are some negative reviews mentioning issues with integration, functionality, and pricing. Some users have experienced difficulties with the app not working as expected, leading to frustration and a need to seek alternative solutions.
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Great support team Efficient app
Thank you! We truly appreciate your feedback!
The Advanced Support team was extremely helpful with a billing issue that was quickly resolved. It was nice to be in contact with an actual human.
Thank you! We really appreciate your support!
Thank you! We really appreciate your support.
Anyone else noticed the integration and functionality have fallen off a cliff over the past three months? Customers cannot redeem vouchers with our store anymore and gift vouchers are not being sent out. Making more work for us than ever before. We will have to find another app that works or go back to the Shopify default.
Hi there, I'm following up here as the lead of the Support team. I've reviewed your case thoroughly and noticed that the specific details of what you are experiencing were not shared just yet, so our 24/7 Support team hasn't been able to properly investigate and resolve this for you. It would be greatly appreciated if you could respond to my direct email, as the whole team and I are committed to finding a solution as quickly as possible and ensuring your platform is optimized (we will also be happy to upgrade you to our newest version). Kind regards, Itay
Great app! And whenever I need help with something, I always get a quick and great response.
Thank you so much for the kind words! We’re really glad to hear you’re enjoying Rise and that our team has been able to help quickly whenever you needed us. We truly appreciate your support!
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