Rise Gift Cards & Store Credit
Rise.ai has received a mix of positive and negative reviews from users. Positive aspects highlighted include the smooth functionality of the app, responsive and helpful support team members like Eddie, Emilie, and John, and the ease of onboarding and setup process. Users appreciate the features offered by the app, such as gift card solutions, store credit options, and white-labeling support. The team behind Rise.ai is commended for their professionalism, efficiency, and dedication to providing excellent customer service. However, some users have raised concerns about the app's user-friendliness, translation capabilities, hidden fees, and difficulties in canceling subscriptions. Overall, Rise.ai seems to be a reliable app with strong customer support and valuable features, but improvements in certain areas are needed to enhance user experience.
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Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great. Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected. Thank you Eddie!
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day. Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out! As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon. We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
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