Rise Gift Cards & Store Credit
The reviews for the Rise.ai Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by team members like Juna, Eddie, Emilie, and others. Users appreciate the smooth operation of the app, its ease of use, and the quick resolution of any issues that arise. The support team is highlighted for being responsive, knowledgeable, and going above and beyond to assist users with their queries and technical challenges. Additionally, users mention the effectiveness of the app in managing gift cards, store credits, and promotions, as well as the seamless integration with Shopify.
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Great app and excellent customer support. We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly. Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great. Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected. Thank you Eddie!
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day. Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out! As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon. We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
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