Rise Gift Cards & Store Credit
The reviews for the Shopify App are a mix of positive and negative feedback. On the positive side, many users praised the app for its great features, smooth operation, and excellent customer support. Eddie, Juna, and other support team members were highlighted for their quick responses, helpful assistance, and efficient issue resolution. Users appreciated the ease of use, seamless integration with Shopify, and the ability to handle gift cards and store credits effectively. The onboarding experience was also commended for being professional and user-friendly. However, on the negative side, some users expressed dissatisfaction with the app's pricing, translation limitations, and difficulties in canceling the account. One user mentioned unexpected high charges and challenges in canceling the plan.
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This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Hi there, I’m Itay, the Support Lead here at Rise.ai. I see you're using Rise.ai for several years, and I want to ensure your long-term experience with us reflects the high standards we strive for. I couldn't find any recent support tickets in our system regarding the loading issues you mentioned, so I have already reached out to you directly via email. I am also more than happy to jump on a call to help you access your outstanding store credits. For quick reference, your dashboard is easily accessible right from your Shopify admin Apps section. App stability and dedicated support are our top priorities, and we are completely committed to getting this sorted out for you.
Great app and excellent customer support. We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly. Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great. Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected. Thank you Eddie!
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