Rise.ai: Gift Cards & Loyalty
Rise.ai Shopify App Listing Page for Store Credit Solutions
Rating
4.8
feedback
1,089
chart
#1,783
All reviews
Rating Breakdown
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Jan. 2, 2024
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Hit us up should you need further help with anything. :)
Oct. 26, 2023
The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :) Cheers!
June 16, 2023
A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
Feb. 27, 2023
Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.
Hi there, Thank you for this amazing feedback! We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team. Should you need help with anything, please do not hesitate to reach out. Cheers!
Sept. 8, 2022
Great customer service, directed me to my issue immediately and was very informative and quick with response's.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated!
Aug. 8, 2022
Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
April 8, 2022
Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.
Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. We're happy to help if any other questions come up :)
March 9, 2022
I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.
Hi there, We thank you for your effort in providing an honest review. In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
March 2, 2022
I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.
Hi there, Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible. Thank you so much!
Jan. 27, 2022
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Hi there, Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Jan. 19, 2022
The chat support from the app is good and give you the information when is possible :) Have a nice day
Thank you for the review :) Please let us know if there's anything else we can assist with.
Dec. 21, 2021
We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!
Hi there, Thank you for the review and feedback. If you could please send us a detailed request of the information you'd like to appear in our app, we'd appreciate this! We review our merchants' feature requests on a monthly basis with our dev team, and add these features to our app as soon as we can :) Please email us at [email protected] Have a great day
Dec. 17, 2021
Best technical assistance ...........................................................................
Thank you for the review! We are pleased our support team helped with your technical questions :)
April 27, 2022
Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.
Hi there, I understand that Hila from our team helped you so the correct currency displays :) Please let us know if there's anything else we can assist with!
Dec. 6, 2021
I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.
Thank you for writing a review and highlighting your positive experience with the set up process so far, especially due to Eddie's support. There are a lot of features to activate so please feel free to reach out to our team with any more questions. We look forward to seeing your store post-launch!
Nov. 18, 2021
We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!
Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!
Nov. 18, 2021
I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.
Thank you for the review :) Even from the start, we are looking forward to seeing great results for your business. Please reach out to us with any questions or to get some tips for launching a new rewards and gift card program.
Nov. 17, 2021
Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.
Thank you for the review! We designed our app so that you can customize the gifting experience (and loyalty) without any coding/dev work - we are glad this works well for you :) Please let us know if we can help with any questions.