Rise Gift Cards & Store Credit

Nov. 26, 2025

STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.

Sept. 16, 2025

The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use

Aug. 25, 2025

literal scam, charged us hundreds of dollars a month without any use of the app even tho it says $19.99, bills were $500-$800

June 17, 2025

"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."

April 30, 2025

It's impossible to cancel your account and plan - they make it really hard for you.

March 26, 2025

Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai

Dec. 5, 2024

Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！

Sept. 24, 2024

DO NOT USE. Incorrectly charged me

June 30, 2024

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

June 11, 2024

Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.

Feb. 8, 2024

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!

Aug. 28, 2023

The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.

Aug. 13, 2023

We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?

July 14, 2023

The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.

Feb. 17, 2023

Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).

Dec. 20, 2022

Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.

May 12, 2022

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!

May 19, 2021

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

July 1, 2020

If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order. On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction. AVOID Rise.Ai. Run.

Oct. 21, 2019

Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.