Bhumi Organic Cotton (AU) review for Rise Gift Cards & Store Credit

1 / 5

Feb. 8, 2024

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, I'm Itay, Head of the Support team at Rise.ai. Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant). We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed. If you'd like to better understand these processes or need any assistance, I’d be happy to help. Wishing you all the best!

Rise Gift Cards & Store Credit for Shopify
Rise Gift Cards & Store Credit
4.7 star
747 reviews

Rise.ai Shopify App Listing Page for Store Credit Solutions

Developer
Shopify App Store