Urbanstrangers review for Rise.ai: Gift Cards & Loyalty

Dec. 11, 2017

UPDATE: Since writing my 1 star review just a few days ago, I have received 2 emails asking me to change/delete my review. Instead, I am changing my rating from 1 star to 3 stars. Regarding my issue on not responding to my email, they kept telling me that they were "too busy". Not my problem, and to be CLEAR, i was mad that he responded to my email 2 days after I sent it, not answering any of my questions. They did offer me a free subscription or something of that nature which I do not want since I found another app that only costs $7 a month and they set everything up for me just hours after installing it. I appreciate the offers, but asking someone to delete their review is unfair and to be honest pretty unprofessional.. And using the same "too busy" excuse over & over again is annoying. Maybe this app is good for other businesses but it's just not for me. This is how I feel, this is my opinion. Everyone has a different opinion. I would appreciate it if I did not receive any more emails after this. This review is for their horrendous customer service. I downloaded the app and am so confused about pricing, what the app offers and how it works. I figured I would just get the app then email them asking my questions since everyone says they are "sooo great with helping" ya right. I emailed Ari, asked 3 different questions and he responded a day later (which is way too long to wait) literally not answering any of them. I told him to re read my email and answer my questions since you literally didn't answer any of them. Now i have not heard back since. So annoyed since I wanted to get the gift cards out and on the site for holiday season. But now i am just going to cancel this overpriced app and download another one I have found. I wouldnt be surprised if i got a response to my email tomorrow after they see this review. over the app. 1 star is too much.