Photo Boards® review for Rise.ai: Gift Cards & Loyalty

April 28, 2020

We changed our store rewards system over to Rise from the Smile app. So far it is proving easier to use for both us and for the customer. The support team efficiently helped us import thousands of customer rewards balances into store credit. We are much happier with a store credit system that uses the Shopify gift card mechanism, over our previous points based system that used Shopify promo codes. Customers were previously frustrated that they had to trade in 'points' for a voucher code that then couldn't be used alongside other promo codes so we were often having to void vouchers and manually re add points so that customers could continue to save. With the Rise app, our customers are more aware of the rewards system and it is instant. As soon as it was live, a customer used their store credit because their balance was visible at the cart which is a fantastic feature. In addition, we especially love the neat gift card product feature that customers can personalise for the recipient. Looking forward to seeing this increase customer loyalty further and improve gift card sales. Thanks for a great app!