Whoopsie Daisy review for Rise.ai: Gift Cards & Loyalty
May 8, 2020
At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen, It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better! First of all, I wanted to say we are deeply sorry for any inconvenience we caused. Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear. In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at [email protected] or at +1 646 8786419. I look forward to hearing from you. Best, Mark
Rise.ai Shopify App Listing Page for Store Credit Solutions