KOKOBÉRNA review for Rise.ai: Gift Cards & Loyalty

May 10, 2021

Signed up to use this app with the primary goal to increase repeat customer rate considering our luxury marketing strategy. Setting up the program was not as intuitive initially but the support team is pretty responsive and accommodating. We upgraded from the Small Business and trialing the Pro Level and so far so good. I do wish they improved the native customer "loyalty account" experience similar to their Rewards page as well as provide a birthday workflow to offer a customer reward; hopefully these would roll out soon. Otherwise, would highly recommend albeit being the most expensive app in our tech stack.