Baby Sweet Pea's Boutique review for Rise.ai: Gift Cards & Loyalty
May 20, 2021
We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.
Hi there, Thank you for your feedback as it helps us improve our app! Dana also shared your views with the team. I'd like to clarify what is available with the POS integration and why we have designed it as such. Our POS integration allows your customers to earn and redeem store credit both online and in your brick & mortar store. This way, store credit that is earned in-store, can also be redeemed online and vice versa. What you can manage through the POS: - a customer can earn store credit for an in-store purchase which automatically accumulates into their loyalty account (can be viewed online/via email). - a customer can redeem store credit earned online or in-store for an in-store purchase. All you need to do is select "apply store credit" before processing the payment on the POS. If you need to adjust a customer's store credit balance, this can only be done on the Rise dashboard (not via POS). This is because adjusting the balance is essentially changing your balance sheet - you are awarding your customers with additional credit to spend at your store. For security and accounting purposes, merchants typically want the ability to award store credit to be restricted to only those with access to your Shopify admin. If all employees can access this on the POS, they have the ability to adjust the funds available to all customers at any time. However, we have taken your feedback on board and we will continue to think of ways to improve the merchant experience. All the best, Rise.ai team
Rise.ai Shopify App Listing Page for Store Credit Solutions