ARETEA review for Rise.ai: Gift Cards & Loyalty
Nov. 11, 2021
Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.
Hi there, Keren here from the Rise.ai team. We're sorry to hear we haven't met your expectations, as customer satisfaction is our number one priority. I understand our customer support team has reached out to you, but I'd personally be happy to speak with you directly to see how we can improve your experience with our app. Please contact [email protected] to schedule a time with me. Our pricing structure can be found here: https://rise-ai.com/pricing. This page includes a plan comparison table which outlines the features included in each plan. Our Starter plan includes our digital gift card solution, referrals program, store credit and loyalty features too. I hope to hear from you :)
Rise.ai Shopify App Listing Page for Store Credit Solutions