Gist | Gift Card Pro Tools
Boost Sales with Digital Gift Cards + Bulk Gift Card...
Rating
4.3
feedback
86
chart
#6,336
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
12%
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Less than a month
44%
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Less than a year
36%
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More than a year
8%
Reviews Summary
The reviews for the Gift Card Pro app are mostly positive, highlighting its customizability, user-friendly interface, and exceptional customer service. Users appreciate the ease of setup, the ability to customize gift cards to match their brand, and the quick response from the support team, particularly mentioning Tim for his helpfulness. However, there are a few negative reviews mentioning issues with fraudulent orders and lack of responsiveness from the support team in some cases. Overall, the app seems to be well-received for its features and support.
Highlights
Review RSS Feed
All reviews
April 16, 2026
The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing. In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed. Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable. If you're a merchant considering this app, understand that: - The 2.5% volume fee applies to every gift card sold, including fraudulent ones. - Their fraud protection is opt-in and not enabled by default. - If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.
Hello, Thank you for getting in touch here. Very sorry for the internal misunderstanding. We have issued the refund in full in this case. Please get back to us here so we can ensure that it was received: [email protected] Tim
Nov. 23, 2025
Great app! Really customisable, provides really good features for customers and for admin/creators. Support team is amazing, quick, really keen to help and to get things going. Definitely recommend!
Nov. 1, 2025
not working! we contact you over 3 times !!!!! no any replay
Store
Blue Bandana
Using app
Over 2 years
Hi there, We just want to ensure that you are receiving our emails, as we've sent several over the last 2 days. We've just reached out via your contact form if you can get in touch with us directly at [email protected]
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