Gist | Gift Card Pro Tools
The reviews for Gift Card Pro are mostly positive, highlighting the app's customizability, great features for customers and admins, and outstanding customer support. Users appreciate the ease of use, seamless setup, and the responsiveness of the support team, especially mentioning Tim for his exceptional assistance. However, there are a few negative reviews mentioning issues with fraudulent orders, lack of response from support, and problems with voucher delivery. Overall, the app seems to be highly recommended for its functionality, user-friendly interface, and excellent customer service.
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The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing. In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed. Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable. If you're a merchant considering this app, understand that: - The 2.5% volume fee applies to every gift card sold, including fraudulent ones. - Their fraud protection is opt-in and not enabled by default. - If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.
Hello, Thank you for getting in touch here. Very sorry for the internal misunderstanding. We have issued the refund in full in this case. Please get back to us here so we can ensure that it was received: [email protected] Tim
Issue with load lag due to custom JS - resolved incredibly quickly
Great app! Really customisable, provides really good features for customers and for admin/creators. Support team is amazing, quick, really keen to help and to get things going. Definitely recommend!
not working! we contact you over 3 times !!!!! no any replay
Hi there, We just want to ensure that you are receiving our emails, as we've sent several over the last 2 days. We've just reached out via your contact form if you can get in touch with us directly at [email protected]
Very good app, the support team, AMAZING
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