Gift Card Pro
Overall, the reviews are overwhelmingly positive about Gift Card Pro. Many merchants praise the app for being easy to install, simple to use, and highly customizable, with features like scheduled sending, video messages, custom gift card designs, and flexible customer-facing options. A major strength mentioned repeatedly is the support team, especially Tim, who is described as responsive, proactive, fast, and willing to help with setup, styling, troubleshooting, and even custom code changes. Several reviewers also say the app improves on Shopify’s native gift card functionality and helps create a better customer experience and additional revenue. The negative feedback is much smaller in volume but important. A few users reported serious support issues, including no response to repeated inquiries, slow or ineffective help, and problems that were not resolved in time. One reviewer described a major concern about fraud-related usage fees being charged on fraudulent, never-redeemed gift cards, with no refund offered and fraud protection not enabled by default. Another user noted a technical issue where vouchers stopped arriving by email, which led them to switch apps. In short, the app is widely appreciated for its features and support, but there are some concerns around reliability in edge cases, responsiveness when problems arise, and fee handling in fraud situations.
Review RSS feed
The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing. In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed. Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable. If you're a merchant considering this app, understand that: - The 2.5% volume fee applies to every gift card sold, including fraudulent ones. - Their fraud protection is opt-in and not enabled by default. - If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.
Hello, Thank you for getting in touch here. Very sorry for the internal misunderstanding. We have issued the refund in full in this case. Please get back to us here so we can ensure that it was received: [email protected] Tim
Issue with load lag due to custom JS - resolved incredibly quickly
Great app! Really customisable, provides really good features for customers and for admin/creators. Support team is amazing, quick, really keen to help and to get things going. Definitely recommend!
not working! we contact you over 3 times !!!!! no any replay
Hi there, We just want to ensure that you are receiving our emails, as we've sent several over the last 2 days. We've just reached out via your contact form if you can get in touch with us directly at [email protected]
Very good app, the support team, AMAZING
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.