Gist | Gift Card Pro Tools
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The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing. In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed. Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable. If you're a merchant considering this app, understand that: - The 2.5% volume fee applies to every gift card sold, including fraudulent ones. - Their fraud protection is opt-in and not enabled by default. - If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.
Hello, Thank you for getting in touch here. Very sorry for the internal misunderstanding. We have issued the refund in full in this case. Please get back to us here so we can ensure that it was received: [email protected] Tim
Issue with load lag due to custom JS - resolved incredibly quickly
Great app! Really customisable, provides really good features for customers and for admin/creators. Support team is amazing, quick, really keen to help and to get things going. Definitely recommend!
not working! we contact you over 3 times !!!!! no any replay
Hi there, We just want to ensure that you are receiving our emails, as we've sent several over the last 2 days. We've just reached out via your contact form if you can get in touch with us directly at [email protected]
Very good app, the support team, AMAZING
Used this app for multiple years. Support team has been responsive to our needs (and dumb questions ). This review is way overdue but happy to say its been a positive experience.
Gift Card Pro is an outstanding app with perfect usability and an intuitive interface. Everything works seamlessly, making it incredibly easy to set up and use. The customer service and support team are truly amazing—quick, helpful, and always ready to assist. Highly recommended for anyone looking for a reliable and user-friendly gift card solution!
Great and simple app to add a Gift Card feature to your website. Lucasgift is not offering Gift cards for rush seasons such as Christmas and Valentine's day times... App looks great with our theme on: https://lucasgift.com/a/gc/gift-card/
they have been super helpful after some miscommunication on our end. Thank you.
Great features and slick looking product page offering. Allows for a lot of customization from customers looking for a gift!
Very easy to use, great features and video options. Great for any store!
This is an amazing program. Very easy to install and use. Another big plus is the service...absolutely fantastic. We have a big customer and needed a bit of help with a giant order and they responded quickly and sent videos showing exactly what we needed to do...multiple times. I'd give 6 stars.
Easy to use and customizable integration with my Shopify store. As an added bonus, their support staff is incredibly helpful and even helped find better ways for us to handle our rendering of our gift cards. Highly recommend this app!
Great app with loads of functionality! Very easy to customize to your brand and needs. Exceptional and very responsive customer service.
Simple, seamless, and highly customisable. Exceptional customer support – queries answered promptly, especially Tim!
Fabulous support, customization and customer experience -- 10 out of 10, would reccomend!
Lot of functionalities and options to create a smooth experience for customers buying a gift card.
Gift card suite's support has been great to work with! I would highly recommend this app for your gift card's needs! Plus, you can schedule the send of the gift card and even send a video message!
We've installed Gift Card Pro on 3 Shopify stores. Every time we've needed some help, the Gist Customer Support Team (this means you, Tim ! ) have been over the top helpful and quick to solve problems. Our customers love the power of the gift card platform, and we love the added revenue we generate by offering gift cards. Highly recommend.
Gist's customer support has gone above and beyond to help with our specific needs and answering all of our questions. Would recommend this app to anyone who is interested!
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