Gifted: Online Gift Experience

March 26, 2024

A very effective customer acquisition tool for our store. With Gifted we get two customers for the price of one. We chose to integrate into our Cart page and the configuration was easy and seamless. We had evaluated many of the "gifting" apps and Gifted came out on top - not even close! The support and responsiveness are icing on top.

Dec. 19, 2023

Great service and support from the Gifted team. We were in search of a solution to keep our customers' addresses intact in our CRM when they sent gifts to their friends, and the Gifted team had the solution. The app does what it says with no fuss.

Sept. 16, 2023

This app has worked great for our customers so far! Remy responds so quickly to assist with any issues that pop up or questions I have - it's much appreciated! :)

June 16, 2023

After a few years of using a gift messaging app that had us manually sending gift messages to recipients, we finally had enough - we looked at quite a few apps that had the functionality to send messages for us, and many had hefty price tags, some didn't have all the features we wanted, and a few just didn't fit the high-end feel of our site. Gifted almost seemed too good to be true; it's elegant, has all the functionality we need, and is cheaper than the app we were previously using. We ended up taking a chance on it anyways after meeting with the Gifted team, who has been nothing but a delight to work with. We were even able to have a few requests granted to further customize the experience for our particular market! Go send a gift on our website and see how beautiful and seamless it is! We're so grateful we found the Gifted app- our internal process has improved and our customers are able to have full control, as well as updates on their message being sent. Thank you Gifted!

Feb. 17, 2023

One of the big problems in E-comm has been people send others gifts and unless we manually printed the message to a card stock printer and stuffed in the box the gift recipients would call us to find out 1. why they got something they never ordered. 2. If its a gift who is it from? This is more of a problem in drop shipping as we don't pack our own boxes! Gifted presents a very simple, easy to install and configure app that the giver fills our their name, their email, the recipients name and email. Then selects the occasion and write their own note! Best of al it can be sent when the order is complete or scheduled for a specific date! The support is top notch if you need it and I had some questions they were very happy to help me with and the price is more than fair! No more angry phone calls about why they got it, or who sent it to them :) Well Done Gifted, and the emailed gift note looks good too!

Jan. 6, 2023

We LOVE the Gifted App. This team is amazing and has gone above and beyond for us. A lot of our clients are much older, and have been requesting confirmation of their Gift Message in their email confirmations of purchase. The Gifted Team was so nice and helped us get this feature live to support our clients' requests! This app totally changed the game for our holiday sales this year. We can't recommend them enough!

Jan. 2, 2023

UPDATE The co-founder reached out in response to the below review and the customer service experience has completely turned around. Danielle is managing our case and is truly going above and beyond what I have seen from any app-based customer service offering. They are working internally on the issues and even proactively reaching out to my customer to ensure nothing falls through the cracks. If this is the kind of service we can expect in the future, we will be lifelong customers. The app is a great idea that has awesome potential, however, the existing bugs and zero response from the team is beginning to make it unusable. I have had multiple customers reach out that selected a delay in the sending the gift message only to receive an automated email confirming that the gift message has been sent. I don't know if the email is wrong and the recipient will receive it when they're supposed to or if it's accurate and there's no delay, but I have an inbox full of customers waiting for a response that I can't provide because Gifted will not answer me. Additionally, our subscribe and save feature only seems to register sometimes with the gifted app. I fear that having just gone through the holiday season we are about to lose a number of sales from customers that signed up for subscribe and save but will only get 1 box because through the gifted button, that feature is not consistently recognized. We'd love to stick it out and make it work because this is such a useful app, but if we continue to receive zero support we will not be able to use this app moving forward.

Dec. 26, 2022

Cool app! Can you send an e-gift, and then the recipient adds their shipping address? Also, could this work with a gift card?

Nov. 30, 2022

Amazing app and FABULOUS support system. When I installed it, I had an issue with the "gift" button not aligning with my "add to cart button". I contacted customer service and they got back to me promptly and were able to fix it. So happy with the product!

June 13, 2022

I'm so glad I found this app! It's highly customizable, so I made the button match my theme colors and it looks GREAT!!! I had a little problem with the button being too big for the space I had it in, and it looked a little squished, so I reached out to support and the devs very kindly reshuffled and resized a couple of things and made the button look perfect. I'm so happy with the look and feel of this app, I cannot wait for my customers to take it for a test run. Highly recommended!

May 3, 2022

The app is awesome! The best thing is their support system, always willing to help and welcoming new suggestions. Overall good experience with the app and customer satisfaction is 10/10.

Feb. 14, 2022

AMAZING APP!!! Very accommodating customer service. We accidentally did something to cause the code to disappear from our theme (no clue) and in the MIDDLE OF THE NIGHT the day before Valentines Day, they had it fixed in 15 MINUTES!

Nov. 3, 2021

This app saved us! We use Amazon multichannel fulfillment and we didn't have the ability to do gift messaging - since our business relies so heavily on gifting, we almost had to find another fulfillment partner but then we got lucky and found this app. The experience is great for both customer and takes zero effort for sellers. Love love love! Thank you so much!

Sept. 15, 2021

Gifted was easy to install, worked immediately on each of my product pages, and looked great! Customers love the personalized gifting experience. Highly recommend!

Sept. 14, 2021

I love this app! So simple and easy to install! But also a great design and our customers love it! 100% recommended!

Aug. 10, 2021

Great potential and exceptional customer service. We installed the gifted app for a promotion that we were running. It was easy to install and quickly allowed us to execute. The best part is their exceptional customer service though as they helped us solve some critical issues practically in real-time. Great app that will only get better with their team.

July 20, 2021

I was very impressed with customer service. They were able to fix a bug quickly and on a weekend no less. The Team at Gifted are very professional and care about their product.

Feb. 5, 2021

I need to revise my review for Gifted. I thought it was another service provider. Gifted communicates well and I am very happy with the assistance and added knowledge. I will surely try Gifted when they have the features needed for my virtual products. Thank you

Dec. 17, 2020

I'm excited about Gifted, however we have not used or promoted the app yet. I'm looking forward to rolling this out. I wish I knew about Gifted before the holiday season this would have been an awesome promotion. Hopefully, we can promote in time for those last minute gifts. *A feature suggestion: It would be nice to allow the purchaser the ability to send to multiple people/addresses. I'm working on sending the same gift to multiple people it would be nice if I can do in one transaction. Of course I will try to find another app but I'm a fan of one stop app. :-)

Dec. 17, 2020

Ok I begin with 5 stars just for the quick & easy installation also how professional & clean it looks on my page. I cannot wait to see what this app., can do. I will be back for an update but so far so fantastic!