All reviews

Rating Breakdown

  • 5
    93% (289 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Nov. 24, 2023

GiftShip customer support have been superb! They have helped us with a lot of hurdles to help make automated processes work smoothly within our business at Molly's Bakehouse. Reply time is ALWAYS within 24 hours which is amazing as a busy business owner trying to fix problems. Would HIGHLY recommend! 5*

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 23, 2023

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

Atención y servicio al cliente extraordinaria. Me ayudaron al 100%. La app es un poco costosa ya con todo incluido y los upgrades que yo necesitaba, pero vale la pena.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Great app and the customer support is amazing! Thank you Jayson for everything you've done!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

My business uses this app exclusively for the Product Options feature and it's been really helpful. We've run into a few issues over the past few years but customer support has been timely. Most recently we needed help with customizing the packing slip and received a custom template in just hours!

Store

CORDA

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Happy with the app and support provided so far. We wanted to customize the datepicker text formatting and Tim from their support team edited the theme code for us and was a big help. The ship to multiple address and datepicker are important additions to our site during the holidays.

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 5, 2023

We think this is a great App. More importantly , our customers actively use the features it provides. Even better, the customer service is really great. They respond to my queries quickly and effectively. Not just by answering questions but by helping to solve my problems for me. There's a personal service here that you don't see very often these days. Well done Giftship.

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 30, 2023

Working app and has very good support. Appreciate the devs. Thank you!

Using app

4 months

Total reviews

8

Average rating

3.3

5 / 5 Share

Sept. 8, 2023

App works well, and even better - customer service is super fast and friendly!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

Our experience with Gift Ship has been so good! The team has gone out of their way to offer support and training for our team as we learn to navigate the app. They are quick to respond and very helpful!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

We love this app! It's perfect for what we need and extremely user-friendly. Customer service is fantastic. Check it out!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

I've been super pleased with this app. I appreciate all of the features jam packed into this single app - I feel that I am getting a value for my money. My favorite feature is the build-a-box, which, simply put, makes buying more product easier for my customers. When I have had to reach out to support, response time has been prompt and issues resolved quickly and easily. It's a fantastic, do-it-all gifting app.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2023

Giftship is a great app that provides a wide range of valuable gifting features. Notably, the support team has consistently gone above and beyond to assist us whenever we've faced compatibility problems with other applications. Their assistance has proven invaluable in resolving any hurdles we've encountered.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2023

This app saved us thousands in development costs. Works perfectly out of the box. Their customer service is also above and beyond stellar. Tim was so extremely helpful. We are really glad we found this app.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2023

Absolutely love Giftship!!! It is super easy to use and the customer support is the best of any app on my store. Will definitely keep them on my store and highly recommend to anyone considering adding it to theirs. Specifically, Tim always does a fantastic job. Thank you!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2023

Fantastic app and a great support team. Tom and Zac have worked tirelessly to customise the app to meet our business needs - even organising a zoom meeting at a moments notice to talk through functionality. Fantastic date picker and gift message options that means we’ve completely moved away from our legacy ‘cart notes’ model which presented its fair share of customer friction. Would highly recommend this app and team. Thanks again Tim and team.

Using app

13 days

Total reviews

4

Average rating

4.0

5 / 5 Share

April 6, 2023

Giftship is amazing. They were even able to help us implement an extra delivery charge that is triggered by a specific selected date. They were really fast at getting it in place.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

The support at Gist apps is phenomenal! The app needs some style and function tweaks to meet our needs, and the app support has delivered time and time again with every little request. We are very excited to get the Giftship app to full functionality. It provides features for us to offer our customers that I have been searching for the past 6 years. Thank you for creating this app to meet the complex needs of gifting businesses. It is a game changer for our business!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

These folks are totally amazing. Seriously, the app works great but they spent almost a week perfecting for our store. You have no idea how outstanding the customer service is. They listen but also makes it happen. All I can say is thank you Tim and staff. If you are looking for a bundle app. Definitely use this one.

Using app

About 1 year

Total reviews

36

Average rating

4.9

5 / 5 Share

March 16, 2023

I highly recommend Giftship! I was looking for a solution that provided gift message, gift wrap upsell, and multi-ship functionalities all in one, and Giftship delivered. Not only is their app great, but the customer service has been phenomenal. Their team has extremely prompt responses and go above and beyond to help. I've been very pleased with my experience with Giftship!

Store

AdaRose

Using app

Almost 2 years

Total reviews

1

Average rating

5.0