All reviews

Rating Breakdown

  • 5
    93% (282 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Sept. 30, 2023

Working app and has very good support. Appreciate the devs. Thank you!

Using app

4 months

Total reviews

8

Average rating

3.3

5 / 5 Share

Sept. 8, 2023

App works well, and even better - customer service is super fast and friendly!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

Our experience with Gift Ship has been so good! The team has gone out of their way to offer support and training for our team as we learn to navigate the app. They are quick to respond and very helpful!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

We love this app! It's perfect for what we need and extremely user-friendly. Customer service is fantastic. Check it out!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

I've been super pleased with this app. I appreciate all of the features jam packed into this single app - I feel that I am getting a value for my money. My favorite feature is the build-a-box, which, simply put, makes buying more product easier for my customers. When I have had to reach out to support, response time has been prompt and issues resolved quickly and easily. It's a fantastic, do-it-all gifting app.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2023

Giftship is a great app that provides a wide range of valuable gifting features. Notably, the support team has consistently gone above and beyond to assist us whenever we've faced compatibility problems with other applications. Their assistance has proven invaluable in resolving any hurdles we've encountered.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2023

This app saved us thousands in development costs. Works perfectly out of the box. Their customer service is also above and beyond stellar. Tim was so extremely helpful. We are really glad we found this app.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2023

Absolutely love Giftship!!! It is super easy to use and the customer support is the best of any app on my store. Will definitely keep them on my store and highly recommend to anyone considering adding it to theirs. Specifically, Tim always does a fantastic job. Thank you!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2023

Fantastic app and a great support team. Tom and Zac have worked tirelessly to customise the app to meet our business needs - even organising a zoom meeting at a moments notice to talk through functionality. Fantastic date picker and gift message options that means we’ve completely moved away from our legacy ‘cart notes’ model which presented its fair share of customer friction. Would highly recommend this app and team. Thanks again Tim and team.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2023

Giftship is amazing. They were even able to help us implement an extra delivery charge that is triggered by a specific selected date. They were really fast at getting it in place.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

The support at Gist apps is phenomenal! The app needs some style and function tweaks to meet our needs, and the app support has delivered time and time again with every little request. We are very excited to get the Giftship app to full functionality. It provides features for us to offer our customers that I have been searching for the past 6 years. Thank you for creating this app to meet the complex needs of gifting businesses. It is a game changer for our business!

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

These folks are totally amazing. Seriously, the app works great but they spent almost a week perfecting for our store. You have no idea how outstanding the customer service is. They listen but also makes it happen. All I can say is thank you Tim and staff. If you are looking for a bundle app. Definitely use this one.

Using app

3 months

Total reviews

35

Average rating

4.9

5 / 5 Share

March 16, 2023

I highly recommend Giftship! I was looking for a solution that provided gift message, gift wrap upsell, and multi-ship functionalities all in one, and Giftship delivered. Not only is their app great, but the customer service has been phenomenal. Their team has extremely prompt responses and go above and beyond to help. I've been very pleased with my experience with Giftship!

Store

AdaRose

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2023

This app has been so great for us and the support is amazing. Their support is incredibly fast and has helped me customize the app so it works the best for our store. I highly recommend them.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2023

Giftship is a great app for gift-related ecommerce. When things come up that aren't working correctly, they are quick to respond and resolve the problems. Overall, a very good app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2023

This is the perfect app if you ship gifts - I love that our customers can leave a gift note & choose their delivery date. They're also super responsive and helped me customize it so that it matches the style of my website!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2023

Alright, let me break down my full experience with GiftShip. I first came across this app 1 year ago, and I implemented it on my website. I knew exactly what I wanted, but back then they did not have it all the capabilities, and I ended up leaving. We just recently came back to GiftShip, and the difference in capability, workflow, and a huge improvement in UX has been tremendous. Picking any paid service is like picking a partner in business, and we are very careful with that. We try to pick wisely. Now, congratulations to the team on the massive growth, and major improvements in the platform. And also for Tim, for being an awesome Merchant Support filled with wise coding knowledge and fast turnaround. The company is lucky to have you!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance. In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation. While it may not be the least expensive app out there, it's worth every dollar!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

We are big fans of their app, but even more impressed with the customer service. They fix any issues at lightning speed. The team is a joy to work with, too.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

We are so happy we choose Giftship! After hours of searching for the right app to suit our website we are so glad we found these guys. The app has worked very well for our store and the customer support has been fantastic every time! Well worth the investment. Well done guys - can't wait to work with you as your business develops and grows.

Using app

10 months

Total reviews

2

Average rating

5.0