All reviews

Rating Breakdown

  • 5
    93% (231 ratings)
  • 4
    2% (6 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    3% (7 ratings)

Reviews with Text

  • 99% (246)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 6, 2023

Giftship is amazing. They were even able to help us implement an extra delivery charge that is triggered by a specific selected date. They were really fast at getting it in place.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

These folks are totally amazing. Seriously, the app works great but they spent almost a week perfecting for our store. You have no idea how outstanding the customer service is. They listen but also makes it happen. All I can say is thank you Tim and staff. If you are looking for a bundle app. Definitely use this one.

Using app

3 months

Total reviews

39

Average rating

4.9

5 / 5 Share

March 16, 2023

I highly recommend Giftship! I was looking for a solution that provided gift message, gift wrap upsell, and multi-ship functionalities all in one, and Giftship delivered. Not only is their app great, but the customer service has been phenomenal. Their team has extremely prompt responses and go above and beyond to help. I've been very pleased with my experience with Giftship!

Store

AdaRose

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2023

This app has been so great for us and the support is amazing. Their support is incredibly fast and has helped me customize the app so it works the best for our store. I highly recommend them.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2023

Giftship is a great app for gift-related ecommerce. When things come up that aren't working correctly, they are quick to respond and resolve the problems. Overall, a very good app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2023

This is the perfect app if you ship gifts - I love that our customers can leave a gift note & choose their delivery date. They're also super responsive and helped me customize it so that it matches the style of my website!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance. In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation. While it may not be the least expensive app out there, it's worth every dollar!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

We are big fans of their app, but even more impressed with the customer service. They fix any issues at lightning speed. The team is a joy to work with, too.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

We are so happy we choose Giftship! After hours of searching for the right app to suit our website we are so glad we found these guys. The app has worked very well for our store and the customer support has been fantastic every time! Well worth the investment. Well done guys - can't wait to work with you as your business develops and grows.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Highly recommend - exactly what we need for gift messages and additionaly product options. The help desk was really fast and really capable. Great experience over all. Have used this product for a couple of years.

Using app

Over 3 years

Total reviews

13

Average rating

4.8

5 / 5 Share

Feb. 2, 2023

We have been using Giftship for our multi-address shipments, upsells, variant options and now the bundle builder and are very satisfied that an app is capable of doing so much to make our process smooth for our customers. Additionally, the support team is fantastic. Every time we have a question or hit an issue (we are not tech savvy here so that's us!) the support team is helpful, kind and helps with a sense of urgency. All in all very happy with this app and the backend support!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Giftship is an awesome way to customize the gifting experience for your customers. The best part, the customer service is AMAZING! We highly recommend adding this app to your Shopify site.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

We have been using Giftship since the inception of our business that is growing and thriving on shopify. Not only has the app worked well with our website to customize it to our needs, but The Giftship Team has been great at helping us learn and navigate through a couple obstacles. They are very quick to respond, work on our website when needed very quickly, and communicate well the issues.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

GiftShip and the entire Gist team have always been incredibly fast, responsive and thorough. Teh Milti-address shipping capability is wonderful and the support (on the rare occasion I've had to use it) was terrific.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

Great customer support! We had an app conflict from changes we made to our theme and the team at Gist was on it to help fix things on the back end. They even took time to create a Loom vid to show us what was going on.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

I've been waiting for this app for two years, and I'm so happy to finally have it on my site. I used to be on woocommerce. When I switched to Shopify this was the first thing I purchased. 1. The app is super easy to install. 2. The IT Support is extremely helpful. Thank you to Tim and Stella. You guys are amazing! 3. Their app is customizable so you can tweak it to match your brand. 4. The app is awesome. Do you know how annoying it is to buy gifts for friends online? You have to make multiple purchases. This app solves that, and your website looks amazing. Highly recommend this!

Using app

2 days

Total reviews

13

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

We have been using Gift Ship for over a year and they have recently added some custom work to our website using the Gift Ship APP. Their development team did an outstanding job - we were live in a few days

Using app

6 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 11, 2022

I use this app for the Delivery date picker and for Product Options (product add-ons / upsells) on product pages. I was after a customised solution that required some CSS and javascript changes. Having run into problems because I suck at coding, I received help from their support team. One of their support guys named Tim was very helpful with implementing a solution quickly. Thank you, and this app really is a great all-in-one gift app!

Using app

29 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 10, 2022

Really good app and service. They help you out when you need something, take feedback and they are trying to build a clean app.They also reply to emails quickly (within 24 hours). I use their gifting options, box builder and product options. It's great to have ONE app to do many things rather than having a bunch of conflicting apps on our site.

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 3, 2022

Giftship recently made some updates that have been so helpful for my shop! I needed some extra support getting one feature installed and Tim was a HUGE help getting me set up. I've used their app for years now and am so pleased with the product and team.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0