All reviews

Rating Breakdown

  • 5
    92% (230 ratings)
  • 4
    2% (6 ratings)
  • 3
    2% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 99% (244)
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5 / 5 Share

Nov. 5, 2021

I was looking for an app so I could offer shipping to multiple addresses. This does exactly what I needed! I had a minor issue after installation and support was great and they took care of it right away.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

The folks at GiftShip were super helpful getting the app installed and customized to our needs. Highly recommend!

Using app

2 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 3, 2021

Very good app and excellent support from the tech team , highly recommended. The feature to ship to multiple addresses is also great.

Using app

2 months

Total reviews

6

Average rating

3.8

5 / 5 Share

Oct. 31, 2021

We bought this app for the Multi-address ship function. It took a little bit of work to get it set up as we envisaged. Any query we had was answered incredibly well and quickly. The support is some the best I have encountered from an App developer. Absolutely no hesitation in recommending this app.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Switched from Multiship to Giftship to have an easier time collecting gift notes and proper multiple shipping at the same time. So GiftShip was exactly what we needed. During the transition between the two we had of issues with previous coding and I have to say that their support is TOP NOTCH! Had issues with our own code and Gist during the free trial period and Tim came in to help and through emails over the course of a few days was able to pinpoint the issues I was having and fix it right before the holiday kicked into gear. So grateful! I do wish some of the processes to customize were a bit easier to understand, but that very well could just be my current experience level with Shopify.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

This app was a gamechanger for our business. We initially got it for the Multiship capabilities, but now we also use the Datepicker, Upsells and Gift Message Boxes. This app has solved many small nuisance problems for us, and a few big ones too. It's worth every penny and then some. Plus, customer service is EXCELLENT and very responsive.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

Absolutely brilliant customer service. The team went out their way to help me install and configure. And the app is working well. Highly recommend.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

It has all of the features we were looking for! I had some set up issues due to third party site template, but their customer support was very quick to respond and solved my problem.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 8, 2021

We are Internet Retail Pioneers, running and operating CoffeeCakes.com for over 26 years now. Needless to say we have high demands on exactly how we want our packing slips to look. The support staff at Giftship has been amazing to work with to help us get things just right. Amazing support and an amazing app - thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2021

Fantastic functionality and OUT OF THIS WORLD customer service! It's so rare to find an application with support willing to edit themes for you. Highly recommended!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2021

The support team has been very responsive and helpful to get the app customized to what we needed. We appreciated that.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2021

Have been working with Mitch to do a complete website overhaul. Its so refreshing to find an app that can do what I ask instead of hitting brick walls all the time. Loving my new website and looking forward to working through a few more customisations!

Using app

3 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 10, 2021

This is a really good app, very complete because it allows you to do multishipping, add notecards and allow a customer chosen shipping date. Gist is very responsive, and the experience working with them has been really good.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

We had new theme from shopify that was a bit glitchy but immediately got help from the founder who took so much time to walk me through and address everything. Customer service top notch! This app allows you to have gift messages and send to multiple addresses from one cart which is great during holiday season! This app is a home run.

Using app

About 13 hours

Total reviews

8

Average rating

4.5

5 / 5 Share

Aug. 11, 2021

Giftship is an incredible app, it provides very useful one stop shopping functionalities and with a focus on supporting the business ... I really liked it. Its support, special mention: fast, resolutive and with great willful. Congratulations!

Using app

8 days

Total reviews

16

Average rating

4.8

5 / 5 Share

July 21, 2021

Excellent app that has really helped us with Gift Message options and printing multiple gift cards easily. Have only used this function so far but will be looking at some of the other options in the future. Tim has also been particularly helpful when we had some queries. Highly reccommended :-)

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2021

The customer service is beyond amazing. These guys have a pretty quick response time and even put together videos and tutorials to help walk you through and troubleshoot your issue. So grateful they're there to help this less-than-tech-savvy lady get over the bumps.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Fantastic app and amazing support! This app is very 'all singing, all dancing' with a huge number of features - more of which have been added since we first started using the app many years ago. We use features including upsells, gift messaging, a delivery date picker, mandatory checkbox, additional info box and a drawer cart with 'spend £XX for free delivery'. There's a lot more that we plan to start using in the future too. What makes this app the best on Shopify store (in my opinion) is the support. The Gist team are honestly brilliant - always quick to respond and happy to help with any styling issues etc (meaning you don't need to have code and CSS knowledge in-house!). I would highly recommend this app to improve your website customer journey.

Using app

Over 4 years

Total reviews

5

Average rating

4.8

5 / 5 Share

June 22, 2021

Exceptional service from Tim - really fast and efficient. Very impressed. also a great app and has helped us with multiple functionality.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2021

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and Tim Rokeby-Thomas jumped right in and took care of it and help with any other questions i had! He went above and beyond what was needed and so in such a timely fashion! THANK YOU!!!

Using app

About 9 hours

Total reviews

1

Average rating

5.0