All reviews

Rating Breakdown

  • 5
    76% (60 ratings)
  • 4
    11% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (4 ratings)
  • 1
    8% (6 ratings)
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1 / 5 Share

Oct. 22, 2021

Actually it is useless to my website. I installed it to post a giveaway, but it worked not well at all. It'll cost 158$ on my billing list.

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for your review! I can see you've upgraded to an unnecessary Rewards plan alongside your Competitions one - just submit a support ticket and someone on the team will gladly help you rectify this problem and reverse the charges on your Shopify bill :)

1 / 5 Share

July 30, 2021

Wasted $39 to try the app for 8 minutes to realize it wasn't going to work. Once you start building a contest you realize there are several paid upgrades you need to do almost anything. Purchased one upgrade, realized I needed two more, thought this app was a good free choice and then found it would cost over $150 a month to do what I need. Disappointed I just wasted $39

Using app

24 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Our refund policy covers cases like this, if you've upgraded but decide the app isn't for you before launching your campaign just submit a support ticket and we'll refund no questions asked!

2 / 5 Share

June 15, 2019

I'm extremely frustrated with this app. I've gotten support but it really hasn't helped me much. I really wish I hadn't paid good money for it.

Using app

About 1 year

Total reviews

3

Average rating

3.0

5 / 5 Share

April 16, 2019

Support was extremely helpful. They responded everyday to our emails. And they even went above and beyond it helping to configure our gallery plan. Overall great app. Gives your company the chance to make something go viral. Definitely recommend!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review, we're glad we could help!

4 / 5 Share

March 5, 2019

I like the app, it works, but I get discouraged sometimes that some of the better options aren't available unless I pay more money.. Overall a decent app, but pricey.

Using app

8 months

Total reviews

33

Average rating

4.8

4 / 5 Share

Nov. 10, 2018

Lots of options, great communication. Listening to their customers and constantly improving. Creative way to get people's interest.

Using app

7 months

Total reviews

1

Average rating

4.0

2 / 5 Share

July 30, 2018

Unfortunately, this APP doesn't support other languages than English. Well, they say it supports 25 languages (French included) but in reality... Many of translations are missing (so phrases remain in English), are weird and not natural, or are made with Google translator which is even worse I think. And if you would like to change all these texts by yourself, you have to pay 100$/month more for a plan that includes this option. Too bad because app seems to be good (but I'm not sure because I couldn't even run any contest because of this language issue).

Store

S Medio

Using app

6 days

Total reviews

16

Average rating

4.6

Developer Reply

Thanks for your feedback, we've since overhauled our translation process to ensure higher quality and faster turnaround time for highlighted issues like this. Sorry for the poor experience there!

1 / 5 Share

July 4, 2018

Lately, I have noticed on every competition I’ve tested out or have by trying to enter via your email, it says "login to your existing account (email address) has already been used to log in to Gleam. Please Login to your linked account: Facebook", and it causes quite the confusion, people are thinking someone has logged in with their info somewhere else and now it's some type of spam trying to acquire their Facebook login info. The app has a great overall potential, but having asked for opinions, I have been told if you are a customer who is trying to sign up for the competition and this is seen, that is a huge red flag and they are thinking that someone has figured out their password and logged in somewhere else, or at least that is the senses from those I’ve asked. I brought this to Gleam's attention only to find out it's one of their common issues, and their response is simply, "If you don't like how we handle this, you're welcome to find another app." This shows me they just really don't care... Talk about crappy customer service. All I'm asking is to find a better way to reduce confusion for a better understanding of what's happening. If you have all these people bringing up the same issue enough you have to put a clarification on your FAQ page, then that is probably an indication that you should find a way to improve the issue. But, hey, I'm just a customer... Who am I to dare have a concern about the product? I've never dealt with a developer that comes off acting like they could care less about your issues, like this. Decent app with some issues that could be worked on if they cared, but horrible customer service that shows they just don't care what you think as a customer.

Using app

Over 5 years

Total reviews

13

Average rating

2.3

Developer Reply

We do this for security purposes to protect the entrants, since they can enter many different Gleam campaigns from different businesses. Otherwise we risk allowing someone to login with Name + Email and having control over your social accounts. Sure, it causes some friction but persisting login across all campaigns ends up increasing overall conversion rates for all customers. Changing a mechanic this this wouldn't be trivial and we don't see any adverse impacts on conversion rates from doing so. Sorry for the poor experience, I do believe we've attempted to resolve concerns over email quite a few times :)

5 / 5 Share

April 9, 2018

Gleam app is love...gleam app is life. It's just...good. Geeky apparel store: https://threadiverseapparel.com/

Using app

About 4 years

Total reviews

21

Average rating

4.7

5 / 5 Share

Dec. 21, 2017

Works really well. We've made several competitions for our store and seen increased engagement.

Using app

8 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 2, 2017

This price point is interesting. Will see how things go!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2017

This app is great for running competitions, wouldn't use another app.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

2 / 5 Share

Sept. 15, 2017

Rather pricey after the free trial. The same thing can be accomplished with Mailchimp and a little scripting. We found the app OK, but as we said way over priced for most smaller shops.

Using app

About 2 months

Total reviews

4

Average rating

3.5

5 / 5 Share

Aug. 23, 2017

Have nothing but great things to say about using this app as it has helped me really focus on building my email database and reaching out to new customers!

Store

Jlnyc

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2017

I've recently started using gleam for my giveaway campaigns and sent many support questions. The response is always timely and they are very patient to make sure I get everything right. Highly recommend this app if you want some more flexibility with your giveaway campaigns!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

June 23, 2017

This app is brilliant and one of our most used programs to drive traffic to our site, make sales, boost the signal for our launches, and engage customers while growing our mailing list.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 10, 2017

I run a weekly giveaway that has been great for attracting engaged Facebook followers. Gleam makes it easy to make a great and engaging giveaway.

Using app

Over 1 year

Total reviews

8

Average rating

4.8

5 / 5 Share

April 8, 2017

LOVE IT!! Very easy to create great looking giveaways, polls, and so much more!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

March 23, 2017

Just posted my first competition and if I can do it anyone can. Easy, streamlined, and pretty great. For once, an app that isn't overly complicated, what a refreshing change. Massive potential here, I'm looking forward to getting to know this friend better :) Thanks

Using app

About 2 months

Total reviews

4

Average rating

5.0

4 / 5 Share

March 19, 2017

We are planning to use Gleam app in our ecommerce store and so far the integration seems to be not very complex. It needs some learning curve to use their app efficiently though and we definitely will need some support to be able to use the app effectively. ANB Mart Online Shopping Australia - www.anbmart.com.au

Store

Anbmart

Using app

6 months

Total reviews

20

Average rating

4.5