Gleam Competitions
Create contests & giveaways that drive real user engagement
Rating
4.5
feedback
79
chart
#867
All reviews
Rating Breakdown
Oct. 22, 2021
Actually it is useless to my website. I installed it to post a giveaway, but it worked not well at all. It'll cost 158$ on my billing list.
Thanks for your review! I can see you've upgraded to an unnecessary Rewards plan alongside your Competitions one - just submit a support ticket and someone on the team will gladly help you rectify this problem and reverse the charges on your Shopify bill :)
July 30, 2021
Wasted $39 to try the app for 8 minutes to realize it wasn't going to work. Once you start building a contest you realize there are several paid upgrades you need to do almost anything. Purchased one upgrade, realized I needed two more, thought this app was a good free choice and then found it would cost over $150 a month to do what I need. Disappointed I just wasted $39
Our refund policy covers cases like this, if you've upgraded but decide the app isn't for you before launching your campaign just submit a support ticket and we'll refund no questions asked!
June 15, 2019
I'm extremely frustrated with this app. I've gotten support but it really hasn't helped me much. I really wish I hadn't paid good money for it.
April 16, 2019
Support was extremely helpful. They responded everyday to our emails. And they even went above and beyond it helping to configure our gallery plan. Overall great app. Gives your company the chance to make something go viral. Definitely recommend!
Thanks for your review, we're glad we could help!
March 5, 2019
I like the app, it works, but I get discouraged sometimes that some of the better options aren't available unless I pay more money.. Overall a decent app, but pricey.
Nov. 10, 2018
Lots of options, great communication. Listening to their customers and constantly improving. Creative way to get people's interest.
July 30, 2018
Unfortunately, this APP doesn't support other languages than English. Well, they say it supports 25 languages (French included) but in reality... Many of translations are missing (so phrases remain in English), are weird and not natural, or are made with Google translator which is even worse I think. And if you would like to change all these texts by yourself, you have to pay 100$/month more for a plan that includes this option. Too bad because app seems to be good (but I'm not sure because I couldn't even run any contest because of this language issue).
Thanks for your feedback, we've since overhauled our translation process to ensure higher quality and faster turnaround time for highlighted issues like this. Sorry for the poor experience there!
July 4, 2018
Lately, I have noticed on every competition I’ve tested out or have by trying to enter via your email, it says "login to your existing account (email address) has already been used to log in to Gleam. Please Login to your linked account: Facebook", and it causes quite the confusion, people are thinking someone has logged in with their info somewhere else and now it's some type of spam trying to acquire their Facebook login info. The app has a great overall potential, but having asked for opinions, I have been told if you are a customer who is trying to sign up for the competition and this is seen, that is a huge red flag and they are thinking that someone has figured out their password and logged in somewhere else, or at least that is the senses from those I’ve asked. I brought this to Gleam's attention only to find out it's one of their common issues, and their response is simply, "If you don't like how we handle this, you're welcome to find another app." This shows me they just really don't care... Talk about crappy customer service. All I'm asking is to find a better way to reduce confusion for a better understanding of what's happening. If you have all these people bringing up the same issue enough you have to put a clarification on your FAQ page, then that is probably an indication that you should find a way to improve the issue. But, hey, I'm just a customer... Who am I to dare have a concern about the product? I've never dealt with a developer that comes off acting like they could care less about your issues, like this. Decent app with some issues that could be worked on if they cared, but horrible customer service that shows they just don't care what you think as a customer.
We do this for security purposes to protect the entrants, since they can enter many different Gleam campaigns from different businesses. Otherwise we risk allowing someone to login with Name + Email and having control over your social accounts. Sure, it causes some friction but persisting login across all campaigns ends up increasing overall conversion rates for all customers. Changing a mechanic this this wouldn't be trivial and we don't see any adverse impacts on conversion rates from doing so. Sorry for the poor experience, I do believe we've attempted to resolve concerns over email quite a few times :)
April 9, 2018
Gleam app is love...gleam app is life. It's just...good. Geeky apparel store: https://threadiverseapparel.com/
Dec. 21, 2017
Works really well. We've made several competitions for our store and seen increased engagement.
Sept. 15, 2017
Rather pricey after the free trial. The same thing can be accomplished with Mailchimp and a little scripting. We found the app OK, but as we said way over priced for most smaller shops.
Aug. 23, 2017
Have nothing but great things to say about using this app as it has helped me really focus on building my email database and reaching out to new customers!
Aug. 9, 2017
I've recently started using gleam for my giveaway campaigns and sent many support questions. The response is always timely and they are very patient to make sure I get everything right. Highly recommend this app if you want some more flexibility with your giveaway campaigns!
June 23, 2017
This app is brilliant and one of our most used programs to drive traffic to our site, make sales, boost the signal for our launches, and engage customers while growing our mailing list.
May 10, 2017
I run a weekly giveaway that has been great for attracting engaged Facebook followers. Gleam makes it easy to make a great and engaging giveaway.
April 8, 2017
LOVE IT!! Very easy to create great looking giveaways, polls, and so much more!
March 23, 2017
Just posted my first competition and if I can do it anyone can. Easy, streamlined, and pretty great. For once, an app that isn't overly complicated, what a refreshing change. Massive potential here, I'm looking forward to getting to know this friend better :) Thanks
March 19, 2017
We are planning to use Gleam app in our ecommerce store and so far the integration seems to be not very complex. It needs some learning curve to use their app efficiently though and we definitely will need some support to be able to use the app effectively. ANB Mart Online Shopping Australia - www.anbmart.com.au