My Store review for Globo Mega Menu, Navigation

Oct. 20, 2025

The app is completely useless, complicated, and offers no helpfulness. It also messed up my theme. As soon as the trial ended, the app charged me a year's subscription. I subsequently uninstalled the app. I contacted support for a refund but received no response. I then contacted Shopify support, who, with their assistance, issued a refund. However, instead of applying the refund directly to my credit card, they credited my account with credits. This was completely ineffective. I contacted Shopify support, but they said credits couldn't be refunded to my credit card and directed me to contact the app development team, but I never received a response. I subsequently contacted Shopify support, who continued to help me communicate with the app team for over a month, but they told me they were unwilling to refund my one-year subscription. This was a truly terrible experience. It was a complete scam.