Working Title review for Globo Mega Menu, Navigation
Oct. 10, 2022
Unfortunately while the globo Mega Menu app has lots of great looking features and appears easy to edit yourself at first glance, it is glitchy when set live and we had to contact the support team to investigate display issues - their solution was to custom code an adjusted version of the app into particular themes, however this meant that any updates we then made to menu and republished undid custom code even when publishing the themes they'd worked on, as updated versions of the menu (different fonts, colours etc) overwrote their work and the glitches reappeared. Duplicating a live theme to make edits to and then publishing it - standard best practice for ensuring you can quickly roll back to a previous version in case of any errors - meant waiting for their team to go back in and edit code every time, and long periods passed with other work happening to the site between each time their team were able to take action. While I appreciate their keenness to provide customer service, it makes the app unusable in practice, and the final straw was waking up to find that they'd made edits to the live theme without first asking for permission and without actually making a fresh copy of the site before doing so - meaning the only way to roll back their changes was to publish an older version of the site from several days ago. This meant that our live theme had an unfinished version of the menu with the wrong styling visible to shoppers. The support team are responsive and do want to help, but they build in fixes that only they can edit rather than simply amending features of the app so that anyone can use them. E.g we found that we could customise the number of product blocks per row on desktop view but not on mobile using one of the premium app features, and asked them to adjust so we could have a different mobile version - their team could edit mobile view manually, but seemingly can't just edit the app to make it so you can customise that yourself
Easily create mega menu with image, multi-level drop down menu