Roseraie Gal review for GOAFFPRO ‑ Affiliate Marketing
Oct. 8, 2024
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them? But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem. This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away! Reply on 9 Oct: Your response is missing the point entirely. You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue. The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process. Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words. To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??) If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving) Anyways, we wish you good luck and hope your store succeeds. 8888 [ update ] There are literally so many ways to give discount to your affiliate's customers. 1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons) 2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes) 3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code) 4. You can assign the codes before approval. The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options. This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out. Please be kind enough to update your review after you do the above test.
Goaffpro: Affiliate and Influencer marketing for your store