GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.7
feedback
1,866
chart
#1,341
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
4%
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Less than a month
16%
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Less than a year
51%
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More than a year
25%
Reviews Summary
The reviews for the GoAffPro Shopify App are overwhelmingly positive, highlighting the app's comprehensive features, excellent customer support, and user-friendly interface. Users appreciate the responsiveness and professionalism of the support team, with many mentioning quick resolutions to their queries and issues. The app is praised for its straightforward UX/UI, transparent fees, and seamless integration with payment platforms like Paypal. Users also commend the customization options, detailed analytics, and the ability to track affiliate activities effectively. However, there are a few negative reviews mentioning issues with customer support responsiveness and some initial setup hiccups.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 8, 2024
I've been continually surprised, for months now, using the premium version of GoAffPro, with how accommodating their staff has been to quickly and thoroughly reply to my questions. I spent way too much time finding the 'perfect' affiliate management app earlier this year before launching, and now I'm glad I spent all that time comparing, because GoAffPro has literally every feature I need and wanted. They are extremely helpful and knowledgeable, and send screenshots and tutorial links in their emails. I have 1,000+ things to do for our business right now, but wanted to leave a review because honestly they deserve it. I hope this service and innovation keeps up!
Oct. 9, 2024
GoAff has always been an excellent tool for managing affiliates. Their support team has consistently provided quick responses, whether through chat or via email. However, over a year ago, we encountered an issue where affiliate links stopped tracking sales. We attempted to resolve the problem, but unfortunately, no solution was reached at the time, leading us to rely solely on coupon codes. Recently, we’ve had the need to work with affiliate links again, but the solutions GoAff offers now do not address the core issue—they only mask it. Additionally, the email support has become extremely slow, with more than two weeks passing without a response to one of our requests and several weeks without a resolution to an ongoing problem. We are quite disappointed with this situation, as it has negatively impacted our ability to operate effectively.
Oct. 7, 2024
This app has all the features I was looking for, and the team behind is super supportive and professional. Highly recommend trying it out if you need a comprehensive affiliate program support.
Oct. 8, 2024
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them? But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem. This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away! Reply on 9 Oct: Your response is missing the point entirely. You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue. The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process. Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words. To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??) If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving) Anyways, we wish you good luck and hope your store succeeds. 8888 [ update ] There are literally so many ways to give discount to your affiliate's customers. 1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons) 2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes) 3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code) 4. You can assign the codes before approval. The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options. This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out. Please be kind enough to update your review after you do the above test.
Oct. 4, 2024
I am just thrilled with my experience working with GoAffPro. The support team is super responsive and helpful. We had some additional requirements that they added in new features for, in less than 24 hours! Amazing! Thank you, GoAffPro team, for being so wonderful and accommodating.
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