GOAFFPRO ‑ Affiliate Marketing
GoAffPro has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the excellent customer support provided by the GoAffPro team, with quick responses and helpful assistance. Users have highlighted the support team's patience, professionalism, and commitment to resolving issues. Additionally, users find the app user-friendly, with features that help in managing affiliate programs effectively. The platform's continuous improvement and flexibility in handling affiliates have also been praised. On the negative side, some users have raised concerns about the app's lack of intuitive interface, especially for new users. There have been complaints about fraudulent activities by affiliates, leading to financial losses for merchants. Additionally, some users have expressed dissatisfaction with the app's customer support, citing issues such as delayed responses, lack of clarity in communication, and unresponsiveness to inquiries. Overall, while GoAffPro offers valuable features for affiliate marketing, improvements in user experience and fraud protection are areas that need attention.
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GoAffPro has been a great partner for our affiliate program. The support team - especially Rohan is always quick to respond, patient, and helpful whenever we run into questions or need guidance. Their assistance has made our setup and daily management much smoother. Highly appreciate the great support!
Beware. We discovered goaffpro affiliates were hijacking Rebuy and existing discount codes and utm parameters to lay claim and attribution for sales from customers already on our email and SMS lists so there is some very fraudulent business going on here and goaffpro knows it- we advised them and they did nothing. We paid out over $20K in fraudulent "affiliate commissions". They did nothing because they make a portion of that money too.
We’re sorry to hear about your experience. We’d like to clarify a few important points for anyone reading this review. GoAffPro does not charge commissions on affiliate sales or payouts. Your store was on our Free Plan, so we did not receive any portion of the affiliate commissions you paid. GoAffPro is a self-managed affiliate platform. Merchants have full control over their program, including attribution rules, commission settings, and—most importantly—the ability to review, approve, or reject commissions before any payouts are made. We do not participate in managing affiliate programs or executing payouts on behalf of merchants. Regarding attribution, GoAffPro records referrals based on the tracking rules configured for the program. If there are concerns about interactions with other marketing tools, discount codes, or attribution logic, our support team is always available to help review the configuration and recommend the appropriate settings. We have features to prevent unwanted attribution in many scenarios, but they must be configured according to each merchant’s requirements. We take reports of tracking issues seriously and are always happy to investigate specific cases. If you’d like to revisit your account with us, please contact our support team with examples, and we’ll gladly review them in detail.
Excellent support and quick assistance! We recently needed assistance with an affiliate payment and account audit issue, and the GoAffPro Support Team was extremely helpful throughout the investigation. They responded quickly, provided detailed information. Their support was professional, responsive, and very helpful in helping us understand what happened and continue our internal investigation. We really appreciate the team's patience and support. Very helpful support team!
Not the most intuitive app to use, but support was very helpful and helped me achieve what I needed.
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