Yoga Fun Puns review for GOAFFPRO ‑ Affiliate Marketing
Oct. 22, 2020
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case Your last email to us was 9 hours ago. https://i.imgur.com/GkX36yl.png Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below https://i.imgur.com/XVyP72t.png Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query. Hoping for a long lasting relationship.
Goaffpro: Affiliate and Influencer marketing for your store