The Sense of Doubt review for GOAFFPRO ‑ Affiliate Marketing
June 3, 2022
WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!
Hi Aleandro As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution. By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too. I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done. We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone. So we have built some capabilities in the app The system also gives you the ability to clear the browser cookies via noref links like https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies and/or you can easily manage the sales via the Sales page. Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab) The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system Hope this misunderstanding does not sour our long term relationship. Thanks and Regards Anuj Tenani CTO @ Goaffpro
Goaffpro: Affiliate and Influencer marketing for your store