GoGo Xpress
Affordable nationwide pickup and delivery
Rating
4.2
feedback
13
chart
#1,698
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
31%
-
More than a year
31%
Reviews Summary
The reviews for the GGX Shopify App are mostly positive, highlighting its ease of integration, notifications for both sellers and customers, and competitive pricing compared to other couriers. Users appreciate the streamlined fulfillment process, easy scheduling of pick-ups, and automatic order fulfillment. However, there are some common themes of improvement mentioned, such as the need for a cash on delivery option, extended processing cutoff times, integration of order numbers, and better customer service. Some users also reported bugs in the app, slow response to reported issues, and a lack of certain features like informing customers about their tracking numbers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 27, 2024
Easy to integrate. I like that they are sending notifications both to sellers and customers about the status of the shipping. I also like the cheaper alternative compared to other couriers. Hoping that they maintain the quality of service they currently offer and improve it more overtime. Thank you for making our lives less complicated.
Sept. 23, 2024
Seamless process so far. My only request is hopefully they add COD option soon.
Sept. 19, 2024
Great app in streamlining fulfillment process. I hope future updates would have the ff: - extended processing cutoff instead of 12mn for next day booking - integrate order numbers via remarks - shopify checkout integration to integrate barangays But nonetheless, it's a good app.
April 30, 2024
Really great overall - so easy to schedule pick-ups (next day too) via this plug-in and avoid manually input of details for both sender and receiver. Easy to download / print waybills and it even automatically fulfills the orders upon scheduling and send customers their tracking number. Looking forward to continue using this for my delivery needs moving forward.
April 26, 2024
Really great for streamlining the process of booking and paying for deliveries. Using this has significantly reduced the errors that can occur during the booking process. GGX offers more competitive rates to Shopify merchants, which is also very appreciated. The tracking link they provide is also always updated so you always have an idea of where your parcel is (compared to LBC where they update tracking info so slowly that their tracking system only reflects anything after its already delivered.) UX is one of the better ones I've seen among shipping company Shopify apps in the Philippines (maybe even the best one) There are some bugs in the app and the ones I reported months ago that have yet to be addressed. The biggest ones are (1) How sometimes the GCash option bugs out and doesn't let me pay while booking and (2) That the app messes with Shopify's automated shipping confirmation emails so that I have to manually email customers that there are updates with their order. Though workarounds are easy enough, it's still inconvenient to have to email customers manually so that there's a record of shipping info being sent on the order timeline in Shopify. Because the team is slow to address bugs, I'm not expecting that major changes or updates will be made to the app any time soon, but honestly it generally works great and has a clear enough UX that I'm still happy to stay in business with GGX. I hope GGX continues to invest in their Shopify App team so they can continue to stay ahead and by maintaining and improving this app.
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