GoGo Xpress
Affordable nationwide pickup and delivery
Rating
4.5
feedback
10
chart
#1,347
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
40%
-
More than a year
20%
Reviews Summary
The reviews for the GGX Shopify App are mostly positive, with users praising its ease of use and efficiency in scheduling pick-ups and fulfilling orders. Users appreciate the streamlined process of booking and paying for deliveries, as well as the competitive rates offered to Shopify merchants. The app's tracking feature is highlighted as reliable and helpful in keeping track of parcels. However, there are some reported bugs in the app, such as issues with payment options and interference with Shopify's automated emails. Users have also mentioned a lack of response from customer support and the need for improvements in sorting orders. Despite these drawbacks, users are generally satisfied with the app's functionality and user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 30, 2024
Really great overall - so easy to schedule pick-ups (next day too) via this plug-in and avoid manually input of details for both sender and receiver. Easy to download / print waybills and it even automatically fulfills the orders upon scheduling and send customers their tracking number. Looking forward to continue using this for my delivery needs moving forward.
April 26, 2024
Really great for streamlining the process of booking and paying for deliveries. Using this has significantly reduced the errors that can occur during the booking process. GGX offers more competitive rates to Shopify merchants, which is also very appreciated. The tracking link they provide is also always updated so you always have an idea of where your parcel is (compared to LBC where they update tracking info so slowly that their tracking system only reflects anything after its already delivered.) UX is one of the better ones I've seen among shipping company Shopify apps in the Philippines (maybe even the best one) There are some bugs in the app and the ones I reported months ago that have yet to be addressed. The biggest ones are (1) How sometimes the GCash option bugs out and doesn't let me pay while booking and (2) That the app messes with Shopify's automated shipping confirmation emails so that I have to manually email customers that there are updates with their order. Though workarounds are easy enough, it's still inconvenient to have to email customers manually so that there's a record of shipping info being sent on the order timeline in Shopify. Because the team is slow to address bugs, I'm not expecting that major changes or updates will be made to the app any time soon, but honestly it generally works great and has a clear enough UX that I'm still happy to stay in business with GGX. I hope GGX continues to invest in their Shopify App team so they can continue to stay ahead and by maintaining and improving this app.
March 4, 2024
I love how the GGX shopify app is so easy to use, it is still lacking a bit in features but while it is under development, the user-experience is great
Sept. 26, 2023
This app simplifies our fulfillment process a lot & is super easy to use. I don't need to manually place the shipping details on the website anymore. It also automatically updates the fulfillment of the order once the pick up is booked.
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