GoGo Xpress

June 4, 2025

Needs Major Improvements for Reliability and Support Pros: The platform is usable and functional for basic transactions. Semi Con: After 2 months of using now i have malware alerts whenever i go to the dashboard gogoexpress app using Shopify. then when i go to their website and tried to log in, i cant access my account and says "Failed to fetch". I ask their support but they can only say turnoff your web browser and try again (which any basic person knows its the first troubleshoot method) then never replied back. Cons: Incomplete Dispatch Process: Once you dispatch an item, make sure it's fully complete and correct. If not, the driver will simply mark it as a failed delivery without effort to resolve. Reporting Bug: When you file a report from the Order Detail Page, the button becomes hidden afterward, preventing you from sending any further updates or follow-ups. It’s unclear why this happens. Poor Customer Support: Support is only available through email. Messenger/chat support is either slow or completely unresponsive. No Address Validation + Poor Driver Communication: The platform accepts “incomplete” addresses (even if they’re correct and easily found via Google Maps), but drivers won’t call the customer to confirm. Instead, they just tag the delivery as failed. Overall Impression: This app can be used, but it needs serious improvement. The system doesn't handle human error well. If a driver is lazy or careless, your customer might receive the item late—or not at all. Worse, customers can choose to reject the item, which means you lose both the sale and trust.

Jan. 28, 2022

Would have been great if you can actually sort the orders from oldest to newest which is the standard way to ship out items. It only displays a limited number of unfulfilled orders which makes it useless when you cannot sort it from oldest to newest. Non-existed customer support. Tried contacting them twice with no response.