Free Gift Box+Buy 1 Get 1+BOGO
Buy One Get One, auto add to cart, & free...
Rating
4.6
feedback
144
chart
#2,313
All reviews
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Oct. 29, 2025
Surveillez votre facturation, on vous chargera pour l'installation et non l'utilisation. Et même une fois désinstallée on continue de vous facturer.
April 21, 2025
Scammy, Misleading & Unethical – I’m Reporting This to Shopify and Consumer Authorities I installed the “Free Gift + Box + Buy 1 Get 1 Free” app by GoodApps just to check out the bundle feature. I never activated or used the app—it remained completely inactive on my store. Yes, I made the mistake of forgetting to uninstall it, but that doesn't justify what happened next. There was no warning or communication about the trial period ending. When I installed it in March, I wasn't charged, so I assumed the app wouldn't charge unless it was enabled. Suddenly in April, I was charged $75 USD—when the listed plan after trial was only $20 USD/month. When I contacted their support, their absurd justification was that I got "a lot of orders." How can they access and read my store's data to determine how much to charge—especially when the app was never enabled or even opened? This is a complete violation of trust, and honestly, it feels like harassment and cheating. They charged me for a service I never used, and their homepage misleads users with “Free to Install.” This app seems designed to prey on users who don’t uninstall in time. I am demanding a FULL refund of $75, and I am reporting this app to Shopify ([email protected]) and also escalating this to consumer protection authorities. I am also keeping all proofs, emails, and billing records as evidence. Do yourself a favor—stay far away from this app. There are many ethical alternatives that don’t try to silently exploit users. GoodApps, your business practices are unacceptable. This must be stopped.
Dear Customer, Thank you for reaching out and sharing your concerns. We genuinely understand how frustrating this situation must feel, and we want to address your message with the seriousness and transparency it deserves. First and foremost, we want to assure you that GoodApps has never operated with scammy or unethical intentions. We take great pride in maintaining a clear and fair pricing policy, which is also outlined transparently on our Shopify App Store listing. That said, we absolutely hear your concern and want to clear up a few points. Regarding the charge in April — we do not charge users arbitrarily or without basis. Our app, like many others on the Shopify platform, transitions to a paid plan after the trial period ends. In your case, it appears the app remained installed and Shopify therefore processed the charge automatically based on your usage tier. (This is clearly stated in the pricing) It’s important to clarify that we never stated we do not offer refunds. When you initially contacted us, our intention was to better understand what happened on your end so we could respond fairly. We apologize if this came across as dismissive — that was never our goal. As for the “Free to Install” label — this is the standard Shopify designation for apps that begin with a free trial or usage-based pricing. We want to make this right for you. While we do follow usage-based billing after trials end, we recognize that you did not actively use the app and that there was likely no intent to remain on a paid plan. A full refund of $75 was done and a screenshot was sent to you. Your feedback is deeply appreciated, and we’re actively using it to improve our onboarding experience and communication for future users. We truly regret that your experience didn’t reflect the standards we hold ourselves to. If there's anything else we can do to regain your trust or clarify further, please don’t hesitate to reply directly. Warm regards,
July 12, 2024
Does not work at all. Only finds outdated, old products in my store.
Thank you for your feedback. The app is working correctly for our other users, so it’s possible that something may have gone wrong during installation or setup. Our support team is always here [email protected] and is happy to help you with any configuration questions. Feel free to reach out — we’ll do our best to help you quickly and ensure everything works as expected.
Feb. 15, 2024
No reply for customer service, app didn't work at all, wouldnt let you checkout with the free gift, waited so long for a support reply and got nothing. Do not recommend.
Thank you for your feedback. We reviewed your support request and can confirm that our team responded and helped with your question. It looks like you’ve since been able to successfully use the app. If you have any further questions or need additional assistance, our support managers are always happy to help.
Dec. 5, 2023
Adds all products to all collections! AVOID THIS APP!
Thank you for reaching out and sharing your concerns with us. It seems that the issue was connected to a compatibility conflict with another app installed on your store. We’d be more than glad to look into this, please reach out. Best regards, GoodApps team.
Nov. 27, 2023
Terrible. Don't rely on this app to work with any volume of traffic. Creates all these dummy products off the original one. Publishing new updates then creates heaps of new products. Impossible to track inventory.
We acknowledge your concerns, and it's possible that the app faced compatibility issues with other applications on your store. We are ready to help, so please feel free to reach out. Best regards, GoodApps team.
Oct. 23, 2023
Free but absolutely no support. Create me dozen of duplicated products when I have to update my offers. This app also added a new condition "ghost_product" to all my collections, so that all my products display in all my collections. That was catastrophyic ! Slow down my website with terrible SEO score, I sent them suggestions of the web speed test, they just ignore my message. I would prefer go for a paid app. At least there is a true support.
Thank you for expressing your concerns. Our team did address your inquiries, and the issue primarily stemmed from compatibility issues with other apps on your site. If you have additional questions or need further assistance, feel free to contact us. Best regards, GoodApps team.
Aug. 30, 2023
Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.
Thank you for sharing your feedback with us. Based on our understanding, compatibility issues with other apps on your store might have been the cause. Feel free to reach out if you have any additional questions or concerns. Best regards, GoodApps team.
July 13, 2023
*** SHOPS BEWARE! *** DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama. We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts. I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.") Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days. Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people! I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms." This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps. People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences. I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.
Thank you for sharing your concerns with us. We appreciate your honest feedback, and after reviewing the situation, it's likely that compatibility issues were observed in your store. We would like to assist should you have other questions or concerns. Best regards, GoodApps team.