GA: Product Addons+Gift Wrap
Add Gift & Product Addon to Every Order
Rating
4.1
feedback
78
chart
#5,114
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
45%
-
Less than a month
18%
-
Less than a year
13%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users praised the excellent customer service and quick support provided by the app developers. Customers appreciated the responsiveness of the support team in helping them with setup and customization. Additionally, users found the app easy to use and effective in enhancing the customer experience on their online stores. However, on the negative side, some users reported issues with billing transparency, unclear pricing models, and difficulties in setting up and customizing the app. There were complaints about unexpected charges, lack of integration with other apps, and glitches in the app's functionality.
Highlights
Review RSS Feed
All reviews
April 28, 2025
Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen
Thank you for your kind feedback — we truly appreciate your support!
May 7, 2025
Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.
Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding. Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference. Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.
March 12, 2025
"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL
Thank you for your feedback. The payment information appears right after installation because this is a paid app, and we want to ensure full transparency for our users. To make things more convenient, we display pricing details upfront so you can make an informed decision before proceeding. We truly appreciate you taking the time to share your thoughts, and we'll continue working to improve the experience for all users.
Nov. 10, 2024
it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit
Thank you for your review and for highlighting the value you've seen in driving add-on and gift wrapping conversions — we're glad to hear it's working well for you! Our support team is always here and happy to assist you with setup or any questions you may have. Please don’t hesitate to reach out — we’re here to help!
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