GA: Product Addons+Gift Wrap
Enhance Your Store with Customizable Product Add-Ons
Rating
4.5
feedback
116
chart
#3,441
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
28%
-
Less than a month
22%
-
Less than a year
32%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app are quite mixed. While some users praise the app for its functionality, ease of use, and excellent customer support, others have had negative experiences with billing issues, lack of customization options, and glitches. Positive themes include great customer service, easy setup, and helpful support team. On the other hand, negative themes include unclear billing practices, lack of customization options, and glitches affecting the app's performance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 28, 2025
Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen
May 7, 2025
Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.
Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding. Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference. Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.
March 12, 2025
"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL
Nov. 24, 2024
It's a great app, but it does not let me adjust the positioning of the widget. It is asymmetrical to my template.
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