GA: Product Addons+Gift Wrap
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Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen
Thank you for your kind feedback — we truly appreciate your support!
Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.
Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding. Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference. Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.
"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL
Thank you for your feedback. The payment information appears right after installation because this is a paid app, and we want to ensure full transparency for our users. To make things more convenient, we display pricing details upfront so you can make an informed decision before proceeding. We truly appreciate you taking the time to share your thoughts, and we'll continue working to improve the experience for all users.
Thank you! Best regards, The GoodApps Team.
it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit
Thank you for your review and for highlighting the value you've seen in driving add-on and gift wrapping conversions — we're glad to hear it's working well for you! Our support team is always here and happy to assist you with setup or any questions you may have. Please don’t hesitate to reach out — we’re here to help!
Thank you! Best regards, The GoodApps Team.
Thank you for your feedback! Best regards, The GoodApps Team.
Thanks a lot! Best regards, The GoodApps Team.
Always helpful and works well!
Thanks for the positive feedback!
Thank you! Best regards, The GoodApps Team.
great customer support
Thank you! We're here if you ever need assistance!
Really easy to setup and the team was helpful with any customisation needed!
Thanks so much for the positive feedback!
great
Thank you for your review! Best regards, The GoodApps Team.
Great Add-on! Recommended
Thank you for your kind feedback — we truly appreciate your support!
Thanks a lot! Best regards, The GoodApps Team.
Nice app and perfect support
We're so glad our customer service made a positive impression. Your satisfaction is very important to us! Best regards, The GoodApps Team.
Awful app. Horrible interface for selecting which products to enable this on not to mention the lack of options (all products or manually select which ones with all the disabled and draft orders mixed up in a 10 products per page window - simply horrible). Used for about 15 minutes and experienced several bugs/glitches as well. Not fit for purpose.
Thank you for your feedback. However, we’d like to clarify that our app has been successfully used by over 1,500 merchants and is trusted for its performance and reliability. The product selection interface is designed to give flexibility — allowing users to target all products or manually select specific ones. We understand that it may take a moment to get used to, especially when managing a large product catalog. That’s why our support team is always available to guide you through setup and ensure everything runs smoothly. Please reach out to our support — we’re always here to assist.
Really great app, support is amazing, helped with everything that I needed
Thanks for the great review! We’re glad the app and our team have been helpful to you. Best regards, The GoodApps Team.
It's free and it works for simple cart addons which is all I wanted. The only thing I find a bit inaccessible is that the app interface is it's own custom dashboard - a little confusing.
Your feedback is very important to us — thank you for taking the time to share your thoughts. Best regards, The GoodApps Team.
O apoio ao cliente super rápido e eficiente. A app funciona na perfeição, só posso recomendar!
Agradecemos a sua avaliação positiva — obrigado por ter escolhido a nossa aplicação!
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