Roseraie Gal review for GA: Product Addons+Gift Wrap

May 7, 2025

Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.