PakSell review for Tapita: SEO Optimizer & Speed
Aug. 4, 2023
The worst part is the support team. They are rude, unprofessional, and even blackmailing. They threatened to review instantly after installing the app and disabled app functions after 3-4 hours when they failed to get a review. This is unacceptable and illegal. Do not download this app or trust these scammers. You have been warned. They are just collecting the reviews to may use it further for their premium subscriptions with the same or another app name, currently the app name is “Tapita SEO & Speed Optimizer”. The app is free and the review count is around 400. That is the only reason they got the best rating but the point is that 99% of reviewers placed their reviews after using the app just a few hours even some reviews were placed after a few minutes using the app which is inconsistence. They are practicing unethically to grow their business. We will put a comprehensive complaint at the Shopify help center with proof of their emails. We may pursue it further with Better Business Bureau (BBB). So, please be aware and place your review after 5-6 months of using the app otherwise they may stop or put down your site on slow servers after getting an early review because their main purpose is to use these reviews for their premium subscriptions same as their other apps.
Hi Ijaz, This is Max from Tapita. Above all, we thank you so much for your time and effort into using our app and we do apologize for this unwanted mis-understanding. As explained in our conversations, we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancers are exploiting our service for free. While the app is free, we detest exploitation. We operate on trust and result and the reviews you are referring to as fake are made by extremely happy merchants with store much much faster than before without any additional cost. We want the result to speak for itself and we do not have the capability and moral to deceive thousand of merchants using our app. We are a team of young and ambitious people who work day in and out to bring nothing but "true value" to the Shopify market. By the way, Shopify does not allow fake reviews too, we would not in a million years doing what is against the rules and get effort throwing to the sea. Our system recorded the store owner with the email [email protected] while yours is ijazmahe****@gmail.com, which rings freelancer red flags to us. The conversation tone was also extremely demanding and argumentative too: "we'll use the app for 1 year to test...etc" (by that time the merchant was already get charge and we can not catch the freelancer) (Same traits as numerous cases discovered by us before with freelancers). You are our first 1 star review and we take that as a great lesson to learn in our way of approaching certain cases. We again thank you so much for your feedback that will make our sevice greater than ever. We will let the merchant decide if the results are true or we are just a bunch of "greedy" app creator as you seem to think of us. Regards, Max CEO of Tapita
