Edens Drawer review for Tapita: SEO Optimizer & Speed
Sept. 22, 2023
The business model is as follows: 1: You install the app 2: You are denied access to the advertised features. With them providing an excuse... not even a rational excuse. In my case, the excuse was that they claimed freelancers had been using their service for SEO, and then passing on a charge to their customers for the free service. Then the website owners were somehow holding Tapita accountable for this. It makes 0 sense at all, and is a poor excuse. 3: You will talk to them on live chat for a bit, and they will enable the service for you. 4: Before you have any time to verify the service is providing you any value, before google can crawl your website, and before you even know if it's doing anything useful outside of page speed improvements, they will immediately ask you for a review of the app. 5: If you ignore them, they will send a subsequent email including the following: "Page speed feature when enabled will be completely free. But we are very new in the market and it is very challenging for our human resources and server to keep this feature running free of charge." "So If you are serious about using Tapita, please let us know. Otherwise, we will have to give the opportunity to another merchant as we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancer is exploiting our service for free. " They are essentially going to force you to give them a (presumably good) review, and if you refuse, they will deny you access to the 'completely free' service. It's free but when you read between the lines, it isn't free. This is not a reasonable or ethical way to run a business, is misleadingly advertised, and potentially breaks the Consumer Protection from Unfair Trading Regulations of 2008. The product itself might even work, but the way they are going about it is very unethical. In essence, they only want to provide the service to people who have provided them a review as payment.
Hi, We appreciate your effort to write such a detailed review. Please accept our deepest apologies for any uncomfortable experience that you had with our app. Please let us explain some things here: 1. We have provided in our latest email proofs of cases where there are actual freelancers and developers exploiting our app with bad intentions. 2. As we've tracked read receipt from our email and see that you haven't seen the email that we sent to the store email, we assumed that you are not the owner of the store and therefore a developer or a freelancer. This is indeed a hasty assumption from our part, and we are deeply sorry about this. 3. Please understand that we did not force you to give us a review by disabling the feature or anything. We waited for two days after you used the feature to make sure that everything runs well, before sending an email asking for a feedback. Again, this is still an overly-cautious practice from our side, which we're deeply sorry for. We hope that you can give us a second chance and explore the many other useful features that we have to offer. Thank you so much!
