Unboxme review for Tapita: SEO Optimizer & Speed
July 14, 2024
HORRIBLE HORRIBLE APP!! STAY AWAY!! Unless you would like something that will ruin your website with no option to undo the damage. I tried using the Google Page Speed / GTmetrix feature and it crashed my entire home page. Removing the app or turning off the feature will not resolve the issue. I will now have to go back and publish an older theme and redo months of development work on our current theme. What a terrible experience.
Hello, If you're reading this review, here’s what happened: This customer changed their theme, and someone in their team deleted the CSS file "https://unboxme.com/cdn/shop/t/181/assets/homepage-updates.css", missing CSS file caused the layout issues. This was not due to our app, because our app does not have the Permission to delete theme files. The customer contacted us, start with threatening to leave a bad review and report our app unless we fix the issue. After our Tech team inspecting their website, we found that the problem was due to the deleted CSS file, not our app. We advised the customer to check with their development team or theme provider to restore the file, because we simply did not have that file to give him. After receive our solution, they added their file back, but still blamed us giving this review because we didn't added the file we didn't have for him. And after leaving this review, this customer still installed our app again, try some features then delete our app. Which make us more doubtful whether this is our competitor or really a legit user. And for who is reading this, if the problems is from our app, we will solve your you. If you have any problems but not from our app, we're still happy with investigating and find a solution for you to follow. Thank you Uboxme for your time using our app. Best regards, Tapita team
